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Project Manager Sales

1749, United States
March 22, 2011

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Chandrasekhar Radhakrishnan

SAP SD(OTC)/LE Consultant

Mobile: 603-***-****

Email: ;

Experience Summary

. SAP Consultant with 7 years of total experience in SAP OTC & ABAP.

. SAP Certified SD Consultant

. SAP Certified ABAP Consultant

. Have worked in two full life cycle implementations, two upgrades and

two roll-outs in all phases including Design, Configuration

Management, Implementation, Testing and Production Support across

several industry sectors including Retail, Automotive, High Tech and


. Expertise in implementing ASAP methodology and Expertise in

Integration, Functional, Regression, User Acceptance Testing,

Performance and End-To-End Testing.

. Experience in analysing AS-IS, Formulated the TO-BE processes from

Several Sessions with the Core Team Members and Performed the GAP

Analysis to Cut-Over Support.

. Three years of Project leading experience in SAP OTC and ensuring

client contact at both management and operational levels by direct

interaction with client.

. Setting up the Organization Structure, base line configuration,

extending global template to newly acquired plants.

. Master Data configuration such as Customer, Material, plant master


. Configuration of the Sales Cycle in Sales & Distribution involving

Order Management - Order types, Item categories, Schedule line

categories, Delivery Scheduling & Availability Check, Copy controls,

Shipping, Billing, Account Determination, Automatic Account

Determination and Variant Configuration.

. Customization of Pricing in Sales and Distribution by defining Pricing

Procedures and Conditions using Condition Technique & integration with


. Expertise in Logistics Execution (LE): Inbound and Outbound Delivery

Processing, Picking and interface with warehouse management, packing

and goods issue, scheduling, Routing and Route Determination,

transportation processing, Bill of Lading (VICS) and Ware house

Management & activity profiles.

. Proficient in Configuration of LE Transportation management : setting

up for transportation planning points, LE master Data maintenance for

Freight Conditions, setting up SAP XSI interface with various

carriers, Output and setting up of basic shipping functions defining

and determining the Routes

. Configuration of the Billing Procedures - Individual Billing,

Collective Billing, Invoice Split Processing, down payments etc.

. Extensively worked with EDI messages - 850(PO), 860(PO Changes),

856(Advance Shipment Notification), 810(Invoice), 210(Carrier

Invoice) in terms of configuring partner profiles, message control,

output determination from application, usage of exits/BADI for

customization needs.

. Extensively worked and Championing in ABAP/4 RICEFW (Reports,

Interfaces, Batch Data Communications, LSMW, Data Dictionary, SAP

Scripts, Smart forms, Adobe Interactive forms, Dialog Programming,

ALV, BAPI, RFC's, User Exits, BADI, Enhancement Framework(Spots,

Section), ALE/IDOC's, EDI, Workflows, OOABAP, SAP Query & ABAP Query),


. Configured SAP DMS (Document Management System), SAP PCI (Payment Card


. All Seven years have been with direct interaction with the client by

working at client location.

. Has the motivation to take independent responsibility as well as

ability to contribute and be a productive team leader, Possess good

interpersonal and communications skills.


Degree Institute Major and


Bachelor of University of Madras Electronics and

Engineering Communication

Professional Memberships / Certifications

Professional Society / Certification Member Since / Date


SAP Certified Development Associate - ABAP 2010

with Net Weaver 7.0

SAP Certified Application Associate - 2011

Order Fulfilment with SAP ERP 6.0 EHP4

Training / Continuing Education Summary

Program Summary Date Attended

SAP PI-XI 2008

Zebra Label Designer for SAP Business 2009


Professional Experience:

Project # 1: ECC6.0 Project Upgrade (Went live Mar 7 2011):

Customer: BOSE Corporation.

Work Location: Massachusetts- USA

Role: Sr. SAP OTC Consultant.

Environment: SAP ECC 6.0

Period: Oct 2010 to Mar 2011

Client system has been using ECC 5.0 for couple of years now. There was

some additional functionality customized in the system which is available

as standard in the next version ECC 6.0

Additionally, the cost of support from SAP for providing support packs is

becoming a costly affair for the client, which pushed them to go for the



. Understand the hot packs within OTC in ECC6.0 & relate to impacts in

existing system prior to upgrade.

. Working with the upgrade project manager in building test plans to

undergo unit testing, integration & regression testing in the cycle 1

& cycle 2 testing.

. Weekly meetings with the upgrade team to understand the week's status

& forecasts for the next week.

. Work on defects identified by business or other functional modules,

defect tracking using HPQC (Quality Centre).

. Cut-over activities include manual configuration, closing old sales

orders, scheduling agreements, ATP, order-related, delivery-related

objects due for billing.

. Worked on Hyper-care support & post hyper care tickets.

. Project Close-out report to be submitted to project manager as well

provide inputs on lessons learnt on the upgrade.

Project # 2: ESG ERP Implementation (Full life cycle implementation)

Customer: ElectroForce Test Instruments (company of Bose


Work Location: Massachusetts- USA

Role: Sr. SAP OTC Consultant.

Environment: SAP ECC 5.0

Period: Mar 2010 to Sep 2010

The ElectroForce Systems Group of Bose Corporation provides materials

testing and durability simulation instruments to research institutions,

universities, medical device companies and engineering organizations



. Implementation as per ASAP methodology - Scoping, Project preparation,

Business Blue Printing, Realization, Go-live.

. Configured Master Data, Pricing, Account Determination, other Basic

Functions, Sales, Shipping and Billing.

. To design the order to cash process for streamlining the business

process from sales perspective.

. Extensively interacted with business users to understand the business

process to develop to-be process.

. Formulated the TO-BE processes from several sessions with the core

team members.

. Identified and addressed the Gaps with SAP through Gap Analysis.

. Set up the organizational structure for sales and distribution.

. Review the business requirements and propose SD blue prints to meet

the requirements

. Order types, accounts groups and item category.

. Variant Configuration, Shipping and transportation; shipping

conditions, types, loading groups, route determination, transportation

planning and scheduling

. Involved and configured Inter-company STO and Billing for the plant in


. Studied the pricing structure and mapped it to SAP by defining new

pricing procedures.

. Configured Output Determination procedures, output types with


. Identify user-exits, routines (data-transfer, copy, pricing),

requirements & provide to the ABAP team for FRICE objects necessary

for the project.

. Prepared the End User documentation and Project documentation.

. Worked on setting up Serial number profiles.

Project # 3: BOSE Multiple Projects Implementation (Compliance & New

business process changes)

Customer: BOSE Corporation.

Work Location: Massachusetts- USA

Role: Sr. SAP OTC Consultant.

Environment: SAP ECC 5.0

Period: Jan 2009 to Feb 2010

Worked on multiple project implementations as OTC Team Lead related to

customer compliance, business process change, US Government compliance



. Played the role of a solution architect.

. Developing prototypes, POC (Proof of Concept) as part of the discovery

phase of projects.

. Estimation of OTC work/person hours needed for completion of projects

within budget.

. Work on high complex business change developments & track development

status with team members in onsite & offshore.

. Determine unit test scripts; perform integration testings & regression


. Developed easy user training on the new process which is likely to

become a major part of the daily transactions due to shift in business

policy of the company.

. Some of the projects architected & implemented by me ->

o Implement Drop-ship Scenario for the client

o Implement Promotional card, Gift card, Bose Credit Card

scenarios within OTC using PCI.

o Automatic Good Replenishment & Fulfilment through EDI-IDocs

(touch-points with MM, WM).

o Automotive industry - EDI - Forecast (DELFOR, DELINS) & JIT

(DELJIT) processing, BOSE Automotive division.

o Configuration & customization of DMS (Document Management

System) for use in sales quote process.

o Supplier Managed Inventory (Vendor Consignment) for wholesale


o Implementation of Master Bill of Lading using VICS standards.

Project # 4: BOSE D2 Stabilization Projects after ECC 5.0 go-live

Customer: BOSE Corporation.

Work Location: Massachusetts- USA

Role: SAP OTC Consultant.

Environment: SAP ECC 5.0

Period: Jul 2007 to Dec 2008

After ECC 5.0 went live there were multiple issues in system performance,

business process issues & this lead the client to go for a stabilization

effort across all functional modules.


. Re-architected ATP interface delta programs from SAP to Siebel.

. Re-implementation of RF transactions used in warehouse after

understanding clear business requirements & sign off.

. Worked on make-to-order, consignment order, standard order

configuration and back-order processing.

. Worked on Performance tuning reports with the ABAP consultants.

. Changed the route determination/definition for specific carriers which

saved a lot of cost to the company in determining the right carrier

for the shipment based on weight LTL(Less than Truck Load), TL (Truck

Load) or Parcel situations.

. Identifying all BDC's created from SAP 4.7 to SAP BAPI's in the new

system which will be carried for future implementations by working

with ABAP team & testing the business process to ensure no functional


Project # 5: BOSE SD - OTC & ABAP Production Support

Customer: BOSE Corporation.

Work Location: Massachusetts- USA

Role: SAP OTC Consultant.

Environment: SAP ECC 5.0

Period: Jul 2007 to Dec 2008

Along with the D2 stabilization projects, I was also assigned the work of

providing support to the production systems. All tickets were monitored via

Remedy tool & carried a specific priority which will impact the SLA



. Leading the OTC - ABAP team of size 15 for Tier1 activities as part of

OTC Production support. Support activities were onsite - offshore

model based out of US, India and china.

. Attending the weekly status meeting with the client & Periodic

monitoring of SLA for OTC help desk tickets

. Tier 1 activities: Maintenance and fixing High & Urgent tickets at

onsite which include change in configuration, customizations dealing

with changes in user-exits, requirements, routines within SLA.

. Tier 2 activities: Major Enhancements for support issues.

. Key member from the client side for decision making.

. Maintaining & performing Knowledge Transfer sessions to offshore peers

on changes going to production as part of a ticket or project.

Project #6: Projects and Support (Upgrade, Full cycle implementation)

Customer: VSNL (Telecommunication Giant)

Work Location: Mumbai, INDIA

Role: SAP Techno-Functional OTC-ABAP Consultant.

Environment: SAP 4.7

Period: Jan-2006 to Jun-2007


. Developed the different phases of the ASAP methodology in correlation

with the other members of the team and the project leads in planning

the scope of the project, providing documentation, defining business

scenarios and providing support.

. Requirements gathering: Worked with different client divisions for

evaluating the AS-IS of the Logistics process and understanding their

requirements for transportation, Freight Costing, 3PL, optimization of

loads based on LTL/ TL and parcel shipments.

. Conducted workshops and showed demos of the system for explaining the

solutions for different scenarios.

. Set up variant configuration within SD.

. Developed the Enterprise Structure of the company by working in

coordination with the staff of MM, PP, WM, FI and CO which included

defining the company, creating several company codes, defining Credit

control areas, Business areas, Sales organizations, Purchase

Organizations, Plants, Storage locations, Warehouses, Distribution

Channels, Divisions, setting up Sales areas and making the relevant


. Created and maintained the Vendor master records for the associating

Forwarding Agents and setting up Carrier ratings.

. Defined Workflow for creating deliveries, shipments and associated it

through the client authorization matrix.

. Configured Shipping points and Shipping point determination as per the

Storage locations and Plants. Also, worked on defining transportation

zones, transportation planning points and document settings.

. Routes and Route Determination by making individual considerations to

the business needs and accordingly making the usage of the Weight


. Studied the client freight claims process and forwarded a functional

specification for the required specification.

. Provided a proof of concept, developed and delivered solutions for

product tracking and tracing capabilities.

. Support of SAP ABAP environment for the module SD providing technical

solutions and problem solving and preparation of functional

specifications for ABAP programmers

. Output forms as per business requirements, interact with ABAP team to

get the required output format and reports in documents, bills,

labels, shipping notifications, bill of lading etc.

Project #7: ABAP Rollout & Upgrade

Customer: Cadbury Schweppes

Work Location: Offshore, INDIA

Role: ABAP Developer

Environment: SAP 4.0

Period: Jun-2004 to Dec-2005


. Used SAP Provided RBE Tool (Reverse Business Engineer) to get the list

of the Transactions and Reports that are used within the specific

period module wise.

. Used the TCS Build trACE tool for finding the list of the impacted

Reports, Functional Module and GP Programs

. Worked on Reports, Module Pool, Scripts, Enhancement, User-exit, Field

exit, Function Module.

. Was involved in the Identifying the problem due to the Fiscal Variant

change from 13 to 12 periods as well as the solution of this.

. Was a key member for making the change from 13 to 12 periods and using

the Short end Fiscal Year variant.

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