Manager Content

Ken Western

**********@*******.***

Profile

. Broad content publishing experience as a technical writer and editor.

Covered all audiences (end-user, IT Pro, developer) and content types

(web, print, in-product help)

. Extensive software industry experience including Microsoft and H-P

. Deep knowledge of editorial, authoring, production, and publication

processes

. Versatile, able to get up-to-speed very quickly, and juggle multiple

tasks

. Excellent team-building and project management skills

Skills Summary

Web, UI, print, and Microsoft publishing Cloud computing

Help content environment: -Azure

White papers and Style guidelines Windows OS and Server

technical articles (MSTP) software

ITPro, developer, and DxStudio Windows SDK and DDK

end-user audiences SharePoint ERP solutions -

Word, PowerPoint Axapta

Term Studio DBMS - Adabas, UNIX

Product Studio Microsoft hardware

products

Professional Experience

Microsoft Contract Assignments 6/2007 -

Present

Microsoft MSD Division (System Center) 10/2010 -

2/2011

. Technical editor. Edited Help and SDK content for the Micrososft

System Center product suite, specifically Service Manager, Data

Protection Manager, Virtual Machine Manager, and Configuration

Manager. Edit and manage content in DXStudio; perform UI surface

reviews; manage terminology; create and maintain DxStudio tokens;

create topic metadata; perform Policheck.

. Tools used: DxStudio, Term Studio, SharePoint, PowerPoint, Policheck.

Microsoft SQL Server Azure 11/2009 -

7/2010

. Project editor/writer. Sole content person on the Vidalia incubation

team. Created new and edited existing content (concepts, technical

description, and developer documentation) for the SQL Azure Vidalia

(cloud computing) project. Applied Microsoft content quality and style

guidelines.

Microsoft ITWeb 8/2009 - 10/2009

. Web editor. Collaborated with SMEs and sub-site owners to edit, write,

and improve the discoverability of internal web-based IT content.

Content quality was significantly improved. Technologies covered

included Office Live Meeting, Office Collaboration Server, Rights

Management, and Security.

. Documents created and managed using SharePoint.

Microsoft Human Resources HRWeb 5/2009 - 6/2009

. Web editor/writer. Edited existing content and wrote original content

for the HRWeb redesign. Huge reduction in superfluous material and

increase in quality.

. Edited Technical Leader Career Development course material.

. Documents created and managed using SharePoint.

Microsoft Hardware Group 6/2007 -

5/2009

. Team editor. Sole content editor for the Hardware Web redesign, in-

product Help, print documents (guides and brochures), journal

articles, and miscellaneous documents for the full range of Microsoft

hardware products. Maintained the team Style Guide.

. Technical writer. Collaborated with the Hardware User Experience team

on the product out-of-box-experience (OOBE), user interface design,

and UI text. Wrote intellectual property (IP) documents from patent

and specification source material.

Ken Western

**********@*******.***

Microsoft Employee Assignments 1994 - 6/2007

Microsoft Dynamics

. Edited product help topics, white papers, technical articles, and

third-party content for the Axapta ERP system.

. Source documents created and managed using DocStudio. Documentation

requests triaged and tracked using Product Studio.

. Managed the editing team and editorial calendar; prioritized content

editing; coordinated with production and localization teams; supported

US-based and offshore (Copenhagen) writing teams; developed the team

and processes.

Windows Driver Development Kits (DDK)

. Edited Windows DDK developer content.

. Managed the DDK UA Team. Role involved project management, recruiting,

organization and people development. Led a pilot project outsourcing

UA work to India.

Windows Server User Assistance

. Managed the Windows Server technical publications organization.

Organization consisted of the Windows Help, SDK, DDK, and desktop

writing, editing, production, and localization functions.

Achievements were many and significant, including starting the first

UA test, release management, and UI text editing functions at

Microsoft.

. Editorial Manager. Managed the Windows Server technical publications

editing team and publishing calendar. Established quality standards

and defined the overall content development process.

Windows Server Developer Documentation

. Edited Windows DDK and SDK content.

. Established the Windows SDK and DDK documentation teams as a full-

function technical publications organization.

Digital Equipment Corp. (now Hewlett-Packard), Bellevue and Europe

1982 - 1994

. Principal Technical Writer. Wrote the award winning MicroVAX I Owner's

Manual and the PRISM 64-Bit Architecture Programmer's Reference

Manual. Wrote white paper level documents.

. Publications Manager. Defined style guidelines, coached writers and

editors, defined the content creation process, submitted online and

hardcopy documentation for final production. Managed the documentation

for the MicroVAX, VMS, OSF/UNIX, and PRISM (a 64-bit architecture)

products.

. Publications Manager (Europe). Created a single European publishing

organization from five independent country teams and integrated it

with the US organization. Developed a new publications service

business model.

Education

. Electrical Engineering - Royal Air Force Technical College.

. Certificate in Technical Writing - Huntingdon College.

. Courses at Bellevue Community College in proofreading, editing,

developmental editing, and writing for the web.

. Microsoft web publishing classes.

Awards/Affiliations

. STC and ITCC competition award winner, Hardware User Documentation

category, MicroVAX I Owner's Manual.

. Achieved the highest contractor performance ratings.

. Volt recognition award for contributions to the client team.

. Society for Technical Communication (STC), Senior Member. [pic]

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