Customer Service Management
Resume:
Ginny BurnsGinny BurnsGinny Burns
*** *. ******* *** ** Chicago, IL 60657 618/889 1096 ********@*****.***
Career Objective
An entry level pharmaceutical sales position that can put to use excellent communication skills, great organizational skills, and a
strong work ethic.
Experience
Management Development Program June 10 Present
JPMorgan Chase
Requires excellent communication skills when helping numerous customers each day by discovering their needs and delivering
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solutions to meet those needs
Build trusting and lasting relationships with customers on a daily basis
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Practice strong ability to multi task while helping numerous customers with their accounts at all times throughout the day
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Requires the ability to learn about many new products in an efficient and effective manner
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Practice superior teamwork with co workers in the management program while helping each other to learn and grow
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Practice superior customer service skills, the most crucial component of banking
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Marketing/ Promotions Intern May 09 Aug 09
United Airlines/Airserv Corp
Executed a promotional plan to increase awareness of United Airlines Travel Options to promote the company’s research
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objectives
Encouraged hundreds of customers a day to learn about the options and participate in promotional activities
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Required very friendly attitude and great customer service skills
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Worked in a very fast paced environment while interacting with rushed customers
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Required great representation in order to maintain a highly positive image of the company
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Education
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Southern Illinois University; Carbondale, IL 2006 2010
Bachelor of Science in Marketing, Minor in Management 3.6/4.0
Awards and Activities
Cum Laude Honors Graduate 2010
Dean’s List 2006 2010
SIUC Varsity Cheerleading 2006 2009
Sigma Alpha Lambda Honor Society 2007 2009
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