Software Technician

David Billings

760-***-****

(***) ***- ****

********.****@*****.***

Summary of Qualifications

Design, build and manage small to medium networks

Troubleshoot hardware, software and operating system problems

Deploy, configure and secure Microsoft and Linux workstations and servers

Organized, ability to multi-task, with good phone skills

Document work and communicate effectively

Type 60 words per minute

Technical Skills

Operating Systems Windows : Server 2003, 2008, XP, Vista, Win7 :: Linux: Debian/Ubuntu,

Redhat/ Fedora ::

Mac OSX

Hardware Build, upgrade, troubleshoot and repair: Laptops, Desktops, Monitors,

Phones and Printers

Networking Routing, Switching, Cabling, Firewalls, TCP/IP, DNS, DHCP, VPN, Network

Monitoring (Wireshark, Kismet)

Software MS Office, Open Office, Lotus Suite, GnuCash, Quick Books, VMWare

Mail POP, IMAP, Outlook, Thunderbird, Evolution

Professional Experience

IT Specialist 2007-Present

Desert Area Resources and Training

Ridgecrest, California

Maintain and support 40+ workstations, printers and other peripherals running Windows XP,

Windows 7 and a Windows 2003 server. Handle software and hardware upgrades, set up email

accounts, deploy host-based firewall and anti-virus software. In addition to

troubleshooting hardware, software and network problems, I provide support and training

to personnel to help smooth the transition into newer technologies.

Windows XP, 7 and 2003

Network maintenance and troubleshooting

Deploy Hardware and software

Train Staff on the use of new software

Upgrade hardware and software

"Fix" The ever-present "operator error"

2005-2007

Field Service Technician (Self Employed)

Bakersfield, California

Independently worked as a field service technician for home users installing networks/

Building, upgrading and repairing computers, printers and monitors (LCD)

Install, upgrade and troubleshoot Windows, Linux and Mac computers

Install third party software, anti-virus, and instruct users on the operation of software

and hardware

Built desktop computers to users specifications, and help less knowledgeable users decide

on their needs

Home networking- Design, deploy and troubleshoot

Upgrade and repair desktops and laptops- hard drives, graphics cards, power supplies

Troubleshoot and repair networks, printers, monitors and other peripherals

Education

Western Governors University

B.S. in Information Technology- Security (enrolled)

Certifications

CompTIA A+

CompTIA Security+

Contact this candidate