Customer Service High School

Debra Murray

P.O. Box ***

Boston, MA *****

862-***-****

******************@*****.***

Education

Hillside High School

Hillside, New Jersey

Rider University

Lawrenceville, New Jersey

Newton-Wellesley Hospital

Newton, MA

Patient Information Representative/Switchboard Operator

March 2010 - Present

. Answer all incoming calls at the main switchboard for the hospital

. Provide direct customer service to clients

. Monitor alarms and implement emergency procedures

. Provide status/location and activation of users pagers

. Communicate with engineering regarding requests

. Direct visitors and patients

Cleary Gottlieb Steen & Hamilton

New York, New York

Receptionist/Switchboard Operator

November 1999 - August 2000

. Answered the main switchboard

December 2002 - July 2004

. Coordinated conference calls

. Responsible for scheduling conference rooms

. Responsible for lunch relief for co-workers

. Meeting and greeting

Morgan Stanley Dean Witter

New York, New York

Executive Receptionist

June 1998 - July 1999

. Meeting and greeting

. Answered incoming calls

. Responsible for scheduling conference rooms

. Responsible for conference room clean up

. Responsible for travel arrangements

D E Shaw & Co.,

New York, New York

Receptionist/ Switchboard Operator

December

1993 - October 1996

. Meeting and greeting

. Answered incoming calls

. Responsible for scheduling conference rooms

. Responsible for receiving incoming mail

Computer Knowledge

Windows, Word, Excel, Outlook, Access, PowerPoint, Internet Explorer,

Lotus, Medi-Tech, People soft, Intellidesk, Lucent System 75

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