Customer Service Sales
Resume:
Esther A. Ramirez
Moreno Valley ca 92551
***************@*****.***
Objective
Seeking a position within your company, where professional experience, education and abilities stand as an advantage
for personal growth.
Skills
Languages English Spanish fluent (read, write, interpret)
Microsoft Word, Excel, Power Point, Outlook
Ability to manage numerous phone lines
Excellent writing/communication skills
Fax/Copy machine
Typing 30 WPM
Pay Pal
Professional Expirience
Max Rave Moreno Valley CA.
04/2010-01/2011
Sales Assosiate- Maintained a professional appearance, ensure exceptional customer service, assisted sales manager in
daily working, responsible for making promotional plans to maximize profit, prepared sale and standard reports,
assisted in advertisement and promotion of merchandise.
Crown Diamonds Fullerton CA
10/2006-04/2007
Telemarketer/Receptionist- Promoted from telemarketer to company’s main receptionist within six months of hired
date, maintained flexible work schedule, greeted customers, answered, screened and directed inbound phone calls,
received and assisted guests and escorted them to correct destinations, offices, rooms or meeting rooms, performed
general secretarial duties, including scheduling meetings appointment, faxing and mailing, took verbal and written
messages and made sure they got to the appropriate destination. Received and sorted email and electronic deliveries,
maintained meeting diary manually or electronically, accepted letters and packages delivered to the front desk and
distributed to appropriate staff, handled general requests for information and data, interact well with the public,
handled delicate situations, such as customer complaints, performed basic customer service practices. Coordinated the
maintenance of the front desk reception equipment, including furniture and brochures. Maintained a pleasant
appearance of the reception space.
Target Fullerton CA
08/2005-09/2006
Cashier- Provided excellent customer service, provided detailed knowledge of the products to customer to increase
revenue, organized product demonstration to meet the sales target, received sales slips, cash, checks, vouchers, and
charged payments. Issued receipts, refunds, and credit due to customers.
Education
Fullerton Union Joint High School
High School diploma
Class of 2006
References upon request
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