Customer Service Representative
Resume:
Sheila Jackson
Houston, Texas 77085
***************@*****.***
Summary
Self motivated, creative and innovative Customer Services Specialist seeks
a position with
a company that will appreciate a dedicated worker who goes beyond the call
of duty.
Individual types 35-40wpm, possesses basic computer skills, ability to
operate a multi-line
phone system, and direct incoming traffic while keeping a professional and
pleasant attitude.
Prospect is enthusiastic and enjoys making a positive contribution to a
team effort in order to
create a good working environment.
Customer Service
Greet customers, ascertain purpose of visit, and direct them to appropriate
departments
Answer questions regarding promotions, policies, and practices
Recommend and help locate merchandise
Compute sale prices, total purchases and process payment;maintain records
of sales
Answer inbound calls
Assist in problem resolution
Assist in training of new personnel
Professional Experience
Medical office support
Follow-up status with insurance, Medicare/Medicaid, Worker's Comp, Self-pay
Review correspondence to resolve payment stalls
Correct billing errors
Review medical records for appeals
Assist patients on phone and in person for resolution of problems
Perform various clerical and administrative duties, as needed
Employment History
2010-2011 Activities Representative, The Gathering-Houston
2008-2009 C.N.A., Houston Home Health-Houston
2008-2009 Volunteer Coordinator, Peaceful Tranquility Hospice-Houston
2004-2008 Provider, Lois Jackson-Houston
2003-2004 Clerk, Meyerland Dry Cleaners-Houston
2000-2002 Provider, Frank Jackson-Houston
1998-2001 Inbound Customer Service Representative, Telecheck
Education
Radiology Technology Training, Memorial Radiology-Houston, Texas
C.N.A. Certified, Avalon Medical Careers-Houston, Texas
Hewlett-Packard Computer Technolgy-Houston, Texas
Diploma, Jack Yates High School-Houston, Texas
Contact this candidate