Jesse Guerrero

**** ********** *****

Glendale, CA 91214

818-***-****

abhpj9@r.postjobfree.com

Objective:

To establish a career with in an organization that provides an opportunity

for future advancement in the Information Technology.

Experience:

1998-2011 Ivy Hill Corporation/MPS Glendale, CA

System Administrator/Operations Specialist

. Provided workstation and end user technical support and training on

hardware and software, phones, voicemail, mobile devices, printers,

network and other related technical issues.

. Monitored and followed up Help Desk tickets and resolutions.

. Performed hardware, software and network troubleshooting, installation,

set-up & maintenance, disaster recovery, installations, upgrades and

security updates.

. Administered and maintained Windows servers, Active Directory, Exchange,

MAC OSX and VMWare ESX, Security, Cisco VoIP Telephone, PBX, FTP, Web,

Blackberry Enterprise, Anti Spam/Anti Virus, Backup Exec, CAD,

Database, and other servers. Setup e-mail accounts on Blackberries,

iPhones and Android smart phones.

. Maintained programs to protect the integrity, confidentiality, and

security of the technology infrastructure and information systems.

. Assisted in reviewing both existing and new applications periodically to

ensure adherence to IT security policies and procedures.

. Coordinated services and repairs with vendors and maintained software and

hardware licenses, documentation of configurations & procedures.

. Assisted in the implementation of system policies & procedures and

performed other related duties as required by management.

1994 - 1998 MCI Worldcom Los Angeles, CA

Regional LAN Administrator/Project Manager

. Project managed LAN installation & automation and the implementation of

system policies in my designated areas of responsibility.

. System analysis, software acceptance testing, requirement studies, end

user support, troubleshooting, and disaster recovery.

. Monitored and coordinated trouble tickets with Enterprise Help desk,

-System Engineers and vendors as point of escalation to improve services.

. Part of team which implemented OS2 migration to Windows environment, roll

out of 250 servers, 400 printers and 8000 laptops & desktops.

. Implemented training, internet/intranet access, secureID cards and

software upgrades resulting in 100% automation of Sales and

Administrative personnel.

1990-1994 MCI Telecommunications Los Angeles, CA

Business Analyst

. Assisted Controller in preparing Income Statements, Balance Sheets,

budgets, billings, Accounts Payable, Accounts Receivable and Bank

Reconciliation Statements, payroll, commissions & bonuses.

Education:

University of the East, Manila, Philippines

Bachelor of Science in Business Administration - Major in Accounting

University of California Los Angeles Continuing Education: Java Programming

California State University Los Angeles Continuing Education: Cobol, Unix,

C++, HTML, JavaScript

NRI Electronics: Microcomputers and Microprocessor

Training/ Skills:

Microsoft Certified Systems Engineer, Microsoft Word, Excel, PowerPoint,

Outlook, Windows 95/2000, NT, XP, Vista, Windows7, DOS, Mac OS, Linux

References:

Available upon request

Contact this candidate