Customer Service Engineer

MARY LYNN YUST

**** ******** **. **, **** Bay, FL 32905

(H) 321-***-****, (W) 321-***-****, (Cell) 321-***-****

Email: *****@***.**.***

SUMMARY: 26 years Extensive experience in the Desktop Support field,

including:

- Hardware and printer technician

- 6300 to 6500 seats

- 700 Network printers

Clearance: Public Trust

Relocation: Yes (based on opportunity)

EMPLOYMENT HISTORY:

Lockheed Martin /

ODIN

Kennedy Space Center, Florida 32899

Technician Field Spec

Job Code - N8154

- Provide PC Hardware and printer support to the end users and analysts.

Specific duties included:

- Providing technical and operations support for the 6000+ desktops and

laptops and 700+ networked printers at the Kennedy Space Center, and

interfacing with the customers.

- Responding to service calls on various HP networked printers,

workstations and laptops, including warranty repairs.

- Installing and testing workstations, laptops, printers and other

peripherals

- Configuring Operating System

- Ordering necessary parts and keeping the hardware room in order.

- Compiling data on support tickets, toner usage, etc. and

generating reports

- Coordinating major and minor moves with NASA counterparts to keep the

move process as smooth as possible.

- Schedules moves and dispatches appropriate ODIN staff

Dictaphone Corporation, Voice and Data Management

Melbourne, Florida

- Troubleshooting and repair of voice recording and dictation

machines

- Quality inspection of repaired electronic voice recording and

dictation machines.

Digital Equipment

Corporation

6406 Ivy Lane, Greenbelt, Maryland 20770-1441

- Customer Service Engineer

A multi-vendor Desktop system engineer responsible for the

maintenance of all brands of PC's and printers.

- Customer Service Engineer

Responsible for the maintenance of Digital desktop hardware

including terminals and various laser and dot matrix printers.

- Customer Response Representative

Responsible for logging service calls from customers, dispatching

engineers and data entry of engineer's labor reports.

CERTIFICATIONS

CERTIFIED HP LaserJet Printer Technician

- CERTIFIED HP APS Technician

- CERTIFIED DELL TECHNICIAN

- CERTIFIED COMPAQ TECHNICIAN

- A+ CERTIFIED (CompTIA)

Volunteer Work:

- Has maintained an active membership with the Disability Awareness

Action Working Group (DAAWG) at KSC for the past four years

- Coordinated the Disability Mentoring Day at KSC, matching

students with disabilities to volunteer mentors

Most Recent Accomplishments

Spot Award

11/2009

ODIN Employee of the Quarter 01/2010

Lockheed Martin Employee of the Quarter 01-2010

Spot Award 10-

2010

EDUCATION

Prince Georges College, Largo, Maryland

Completed course work toward Electronics Certification

Bladensburg Senior High School, Bladensburg, Maryland

Graduated

Microsoft Certified Technical Training Courses:

# 803 - Administering Microsoft Windows NT4.0

Contact this candidate