Customer Service Quality Assurance
Resume:
Saroyan M. King
Toledo OH *****
**********@*****.***
Objective:
I would like to work in areas of advocacy, human services, and education and training with
continued opportunity for professional growth in the areas of human interest, diversity and
community development.
Ohio Department of Jobs and Family Services
Toledo OH
Customer Service Representative
• Implement and facilitate long term tutoring and supplemental educational services for at-
risk long-term un-employed clients.
• Process and expedite unemployment claims
Office of Personnel Management
Pittsburgh PA
Test Administrator
• Administer, proctor, and score the Armed Services Vocational Aptitude Battery for
potential enlistees in the Armed Services.
Lazarus House Ministries
Toledo OH
Human Resource/Staff Developer
• Managed and developed staffing for facility; training and development of grant writing
team for grant procurement. Administrative duties assigned as needed.
J&S Harris Homes
Toledo OH
Service Coordinator: Garden Ridge
• Oversee staffing and consumer care, housekeeping and transportation, as well as
medical and psychological appointments for MR/DD clients. Coordinate and implement
IEP’s and ISP’s for quality assurance and client care. Coordinate inter-and intra-office
communications for facility.
Education:
University of Toledo, Toledo OH
Bachelor of Arts
American Inter-Continental University, Hoffman Estates IL
Master of Education
Major: Instructional Technology
SKILLS: Community Mediation and Conflict Resolution Microsoft Windows General Office
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