Technician Project
Resume:
Lyndon Jay Langston
Houston, Texas 77095
******.********@*********.***
CAREER SUMMARY
Professional IT Field Technician with over 10 years of demonstrated
experience in the maintenance/repair/replacement/upgrade of P/Cs and
peripherals in a LAN/WAN environment. A results-oriented, self-motivated
team leader with project experience and a proven ability to build solid
relationships and deliver to plan. Proven track record of problem solving
and vendor management skills that provide consistent results in support of
IT operations.
FUNCTIONAL SKILLS
Analytical and Troubleshooting Multitasking
Network Operations and Integration Over 15 years of Customer
Vendor Relationship Management Service Experience
HP Accredited 2010 Platform Specialist Migration Team Lead
Network + Certified, A+ Certified, Cisco
EST Certified, MCSE Certified
TECHNICAL KNOWLEDGE
Operating Systems Windows 7,Windows Vista, Windows XP, Windows 2000,
/ Environments: Windows 98, MS-DOS, HP, Dell
Hardware: HP-D/L, M/L and S/L Servers,Desktop/Laptop/LaserJet,
Dell-Desktop/Laptop, Lexmark, IER, Okidata, Cisco
Routers/Switches, 3 COM Switches, Paradyne Modems/MUX,
Telex, Datamax, CSU/DSU, UPS
Software: Microsoft Office (Word, Excel, PowerPoint, Access),
Outlook Express, Lotus Notes, DW/Clarify Ticketing
Applications
Network TCP/IP, FTP, SNMP, SMTP, DHCP, DNS
Protocols:
EMPLOYMENT HISTORY
INSIGHT ENTERPRISES INC., Houston, TX
2009-Present
Field Technician
Serviced / maintained commercial desktops, workstations, notebooks,
servers, UPS's and other network peripherals for Chase Banking
Institutions throughout Houston. Supported high volume environment with
little or no supervision. Responsibilities included on-site
repair/replacement/upgrade of network hardware and peripherals with a
thorough knowledge of software applications involved.
. Successfully completed over 1000 service calls with an extremely low redo
rate while increasing customer satisfaction in mission critical areas.
. Led migration team for Lubrizol in Deerpark, TX. Duties included
migration of Windows XP to Windows 7 for workstations, desktops and
notebooks included all mail clients involved in a timely manner to reduce
employee non-activity.
. Obtained HP Accredited Platform Specialist 2010 Certification for
Commercial Desktops, Workstations and Notebooks.
. Obtained HP Accredited Platform Specialist 2010 Certification For
Proliant ML/DL/ and S/L Servers
ORANGE BUSINESS SERVICES, Houston, TX - IAH 2001 - 2009
(Formerly EQUANT INC.)
Field Technician / Hardware Specialist
Serviced / maintained 2000+ node Ethernet network at Bush International
Airport. Supported high volume/fast paced WAN/LAN environment with little
or no supervision. Responsibilities included on-site
repair/replacement/upgrade of network hardware and peripherals with a
thorough knowledge of software applications involved.
. Successfully completed over 3000 service calls with an extremely low redo
rate while increasing customer satisfaction in mission critical areas.
. Reduced vendor shipping/receiving costs 50% by closely analyzing failures
and initiating an in-house repair facility stocking parts identified in
regular failure analysis.
. Performed preventive maintenance on high volume printers quarterly to
increase up time and reduce employee/agent non-productivity.
COMPAQ COMPUTERS INC, Houston, TX 2000 - 2001
E-Mail Migration Technician
Contract position for City Of Houston Project to migrate user profiles from
Microsoft Exchange to Microsoft Outlook following pre-installation and post-
installation checklists.
. Tutored and briefed users on all changes in order to reduce helpdesk
inquiries.
. Initiated Employee Follow-up/Call-back program assisting employees who
were not present during migration and to reduce employee non-
productivity.
EDUCATION AND TRAINING
Certifications, Staffmark Technology
Center,Houston,Tx.
Diploma, Madisonville North Hopkins High School, Madisonville, KY
Additional college coursework in Japanese, Houston Community College,
Houston, TX
Over 100 + hours of company sponsored training on topics such as:
Network Security WAN/LAN Protocols V.P.N.
Cisco Routers/Switches Printer Repair
ROLLOUT EXPERIENCE
ORANGE BUSINESS SERVICES Houston,Tx.
6/2007-8/2007
Acted as Team Lead in the rollout of Telex 078 terminals to Compaq D-530
P/C's with Windows XP-O/S at I.A.H./Bush Intercontinental Airlines for
Continental Airlines in all terminals. Installed Continental proprietary
software, mapped printers and tested connectivity to Ethernet network.
ORANGE BUSINESS SERVICES Houston,TX
3/2003-4/2003
Acted as Team Lead in the rollout of Datamax 4000 boarding pass printers to
IER 577 boarding pass printers at I.A.H./Bush Intercontinental Airport for
Continental Airlines at all terminals. Installed all printer firmware,
tested connectivity to Ethernet network and printer functions.
COMPAQ COMPUTERS INC. Houston,TX
2000-2001
Contract position for City Of Houston Project to migrate user profiles from
Microsoft Exchange to Microsoft Outlook following pre-installation and post-
installation checklists.
A.C.S. Houston,TX
9/2000-10/2000
Acted as Team Lead in the rollout of Compaq P.O.S. networks with Windows 98-
O/S to Dell P.O.S. networks with Windows 2000-O/S at 150 retail chain
stores in Houston and surrounding areas. Installed P.O.S. proprietary
software, mapped printers and tested connectivity/circuit.
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