Manager Customer Service

Steven A. Hopkins

*** ****** **** ***- ***-****

Kalamazoo, MI 49001 home 269-***-****

*********@*****.***

Objective

To obtain a position in the South-West Michigan area as a team member in a Project environment; assisting the

team leader in developing and maintaining projects while being employed in a position that will allow me to

apply my skills in Project Management.

Education

• Bachelor's Degree, Global Project Management Davenport University Dec 2010 GPA 3.8

Currently enrolled in MBA program for Strategic Management at Davenport University

• Associates Degree, General Business Navarro College

• Accounting classes Amber University

• Marketing / Distribution classes Sam Houston State University

Skills / Certifications

• Inventory Management- Lean Manufacturing, Toyota Way, Vendor Relations, Negotiating Skills, FIFO

• Management- Six Sigma, 5 “S”, Team Building, Cost Accounting, Budgeting

• Computer Skills- Microsoft Project, Windows 95- 2007, Excel, Word, Power Point, Office Publisher,

AS 400, Bar code scanning process

• Certifications-1st Aid Responder, Adult CPR, Commercial DL, scheduled CPMI instruction

Work Experience

• YOU / Davenport University

o Part-time work while completing my bachelor’s degree 04/2009-12/2010

• Summit Polymers Inc. Valley Plant

Assembly Supervisor / Purchasing Coordinator 10/2006 – 4/2009

o Managed 30 + employees in automotive assembly department / Controlled inventories

• Marshall Field’s

Receiving Supervisor / Merchandising Manager 03/2005 – 05/2006

o Managed the receiving of goods / customer service center / back stock inventories

• Cort / Instant Furniture Rental

Director of Distribution / Delivery Manager 03/1996 –01/2005

o Regional manager over 3 distribution centers with over 100 employees

• True Value Warehousing

Inventory Management / Satellite Warehouse Manager 03/1984 –02/ 1995

o Controlled inventories / managed external warehouse

• Oil City Iron Works

Heat Treat Supervisor / Lab Tech. 05/1979 – 03/1984

o Managed process for “normalizing iron castings / performed lab tests for quality assurance

Honors & Community Participation

• High honor Graduate at Davenport University, Cort Instant Furniture- Perfect Service Award, Jim

Collins Scholarship recipient, Woods Lake Elem. PTA President, Kalamazoo Kings Booster Club

President, SW Michigan Keepsake Collector’s Club Secretary

Demonstration of Projects

Summit Polymers Inc.

• Reorganized component storage, safety stock, buffer inventories by purchasing and installing overhead

racking systems.

• Implemented Kanban utilities to control the flow of materials to the production floor while providing

accurate information to the purchasing department to reduce days-on-hand inventories from 30 days to

12 days.

• Participated in Kaizens to generate processes to improve productivity and increase quality.

Marshall Field’s

• Developed and implemented new processes for the receiving of goods from 2 days to 12 hours.

• Reorganized back stock storage areas for improved product flow.

• Reduced staffing from 12 workers to 7 with increases in productivity and work volumes.

Cort / Instant Furniture Rental

• Researched new markets for national expansion.

• Toured distribution centers to redesign floor layouts to increase productivity and install quality control

methods.

• Wrote instruction manuals for new data entry systems.

• Trained distribution managers how to use new computerized processes and was the correspondent

between operations and the IT department during the transition phase of the project.

True Value Warehousing (Cotter & Co.)

• Worked as project leader for the installation of $250,000 of overhead racking systems.

• Acted as liaison between IBM and shop floor personnel for the Automated Distribution System (ADS)

pilot program.

• Created inventory control processes for off-site warehousing facilities.

Oil City Iron Works

• Worked with construction crews during the installation of a new Heat Treat furnace, the knowledge

gained from the experience helped me manage the operation by knowing the mechanical workings of the

systems.

• Underwent metallurgy training program under the direction of Sam Roberts (a learned industrial icon in

the ductile iron industry).

• Remained employed as an advisor to the company for the Heat Treat operation after my departure.

Salary History Table

Company Name Salary

Oil City Iron Works $ 25,000

True Value Warehousing $ 28,000

Cort / Instant Furniture Rental $ 48,000

Marshall Fields $ 30,000

Summit Polymers $ 38,000

New Position Negotiable

Contact this candidate