Customer Service High School

Dezmond M Scotton

**** **** ******** **** *** ***4 682-***-**** (c)

Roanoke, TX 76262 **********@*****.***

Objective: Customer Service / Operations position

Summary of Qualifications

Rate Negotiations

Brokerage and Asset experience

Proficient with Internet Truckstop, Transcore 360, Dr. Dispatch, Quick Books, Word, Excel

Experience in customer service

Outstanding communication and speaking skills

Dependable and dedicated

Responsible and organized

Strong work ethic and self-starter

Field Experience

BSG Resources / Micro Logistics Arlington, TX

Brokerage Operations/ Asset operation June 2013-September 2014

Dispatch operations, customer service for asset and non-asset operations

Book truck shipments and routes

Find carriers and negotiate rates for customer loads

Accept loads from customer, enter into system, rate shipments

Track and trace of all in transit loads & trucks

Update system and customer with POD

Handle driver and load issues monitor HOS

Landstar Ranger, GAD Agency Grand Prairie, TX

Brokerage Operations June 2012- June 2013

Dispatch operations, customer service

Find carriers and negotiate rates for customer loads

Accept loads from customer, enter into system, rate shipments

Track and trace of all in transit loads

Update system and customer with POD

VSS CARRIER Carrollton, TX

Driver Manager July 2011-June 2012

Track and trace 150 truck daily

Dispatch drivers for pickups and set up deliveries

Handle driver and load issues monitor HOS

Booked loads for open trucks over the weekend

Grassland Trucking Roanoke, TX

Dispatcher March 2010-July 2011

Dispatch drivers for pickups and set up deliveries

Handle driver and load issues

Setup comchecks and fuel advances

Book loads and route trucks

Education

North Central Texas College Denton, TX

Non-degree seeking – Core Requirements 2011-2012

Alpha Omega Academy Springfield, MO

High School Class of ‘06

GED State of Texas

2011

References Available Upon Request

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