Project Manager Customer Service

Hope A. Hackett

**** ****** **** ***. abhp62@r.postjobfree.com (home) 678-***-****

www.hopehackett.com (cell) 404-***-****

Grayson, GA 30017

Professional Objective

Seeking a position, contract, part-time or full-time graphic or web design/

developer and/ or marketing position with a web site design or software

company that uses HTML, CSS, AJAX, JavaScript, PHP and Drupal.

Professional Experience

Hope Marketing & Web Design - self-employed

Self-employed Web Designer August 2006 to

& Developer present

Client Relations: Establish excellent rapport with clients to develop

strategic goals, and projects, meeting or exceeding deadlines as needed.

Encourage team-like atmosphere to increase communication and rapport.

Website Design: Complete websites for clients from concept to completed

design, set up hosting, and training classes. Create growth plans for

increasing business via the client's web site(s).

Train: Hold classes on how to update websites, explained how to set up

advertising, i.e. affiliate marketing, Google Adwords, and Drupal.

Email: Set up and manage email accounts

Write Content: Write compelling content for websites and email newsletters

on pertinent subjects.

Design Logos: Work with small companies to design innovative and

attractive logos to reflect the company's business goals and exemplary

service to potential customers.

Negotiation: Research office and marketing costs to lower vendor costs. I

have saved clients over 50% in printing costs by connecting the clients'

office personnel with more efficiently priced vendors.

Marketing Strategies: Manage marketing programs that were already in place,

i.e. monthly ads in industry publications, research additional publishing

opportunities, while keeping the marketing budget in check. Implemented

internal reward programs, i.e. company apparel program, for return

customers and sales personnel. I designed and implemented company apparel

program.

Radix International, Inc., Duluth, GA - This is a German-based company that

assists European companies expand into the US market(s). Quite often

acting as the client's marketing department until the European company has

set up one of their own.

Marketing Consultant August 2005 to

Contract position August 2006

Project Manager: Oversaw all aspects of marketing projects to create a

seamless marketing department between the Germany office and the USA

office: included report writing, acting as liaison between prospective

client's US customers, and our client. Kept communications open to CEO in

Germany.

Market Research: Obtained pertinent market, customer, and supplier

information to enable German-based companies to expand into the United

States on a timely basis.

Kasper ASL/ Jones NY, Lawrenceville, GA - This is a retail organization

specializing in mid and high end women's suits and casual wear.

Asst. Manager & June 2003 to

Retail Manager August 2005

Inventory Management: Assisted in reducing shrink by over 200%, kept

accurate inventory records, and inventory counts.

Personnel & Supervision: Managed up to five employees, assisted in hiring

and training employees, delegated responsibilities, maintained a cohesive

team-like atmosphere.

Client Services: Provided superior customer service to increase customer &

brand loyalty. Increased sales by assisting customers with their

selections and calling the customers to alert them to sales.

Porter Research, Alpharetta, GA - This is a technology and software focused

market research company.

Market Research Assistant September 2001 to

June 2003

Market Research: Performed business-to-business informational and opinion

surveys

Assist Project Managers: Helped organize results of market research

surveys in an understandable and user-friendly format.

Technical Skills

. Website Design Skills: HTML, CSS, AJAX, PHP, MySQL, & JavaScript

. CMS - Content Management System: Drupal

. Graphic Design Programs: PhotoshopCS3, IllustratorCS2

. Have also worked with : Flash MX, MooTools, jQuery, WAMP, and Acquia

DAMP.

. Microsoft Office Professional: Word, Access, Excel, Outlook,

Publisher, and Power Point

Education

Bachelors of Science-Marketing

Ithaca College, Ithaca, NY

Graduated

2001

Associates in Applied Technology-Web Site Design Gwinnett

Technical College, Lawrenceville, GA

Graduated

2006

Member

> Atlanta Drupal Users Group

> CIS Advisory Board, Gwinnett Technical College

Contact this candidate