Manager Project

Elizabeth Ann Rhule B.Sc.

********@*****.***

*** **** **** *****

Stone Mountain, GA 30087

770-***-**** (h), 678-***-**** (c)

Executive Summary

An Information Technology professional with over 12 years of experience in

designing and implementing technology projects utilizing proven SDLC

methodologies. Team-player who is goal oriented and will go the extra mile

in ensuring deadlines are met. Excellent analytical, troubleshooting and

communication skills.

Technical Skills

Software development and database administration experience in the

following:

PeopleSoft HR/Payroll (North America and Global) 9.0, PeopleTools 8.49,

PeopleCode 8.49 PeopleSoft HR/Payroll for North America 8.1 & 8.9.

PeopleSoft SQR, PeopleSoft Query.

Oracle 9i RDBMS, TOAD for Developers, SQL, PL/SQL.

Working knowledge of Linux, UNIX (Digital Unix, Sun Unix), Windows

NT/2000/2003/XP, MS-DOS.

Highly competent in the use Microsoft Office 2007.

Professional Experience

Cable & Wireless Communications

This is a global, full-service telecommunications company with operations

in Macau, Panama, the Caribbean and Monaco & Islands. The group's

headquarters is in London, England and has an overall customer base of

approximately 8.3 million mobile, 1.8 fixed-line and 600,000 broadband

customers in 38 countries.

Sr. Software Specialist June 2006 -

Nov 2010

. Successfully customized PeopleSoft HR/Payroll (North America and

Global) 9.0 to incorporate 12 additional business units in the

organization - over 2,000 users.

. Successfully designed and implemented customized performance appraisal

module within project deadline.

. Designed and executed test cases and supervised UAT for PeopleSoft

upgrade to 9.0

. Designed specific user guides and support documentation for customized

modules and lead user training sessions.

. Provided quality post-implementation technical and functional support

utilizing PeopleSoft 8.49 toolset - Application Designer, SQR, Query,

psadmin.

. Consistent resolution of assigned incidents/service requests within

agreed service and operational levels averaging 95%.

. Proactive monitoring of applications to ensure 99% system

availability.

Systems Analyst / Jr. Database Administrator April 2001 -

May 2006

. Provided consistent high-level technical and functional support for

Vantive CRM and Actuate Reporting 4.0 for over 400 Contact Centre

users.

. Application customizations, creation of user accounts,

creation/modification of reports.

. Installed, supported and monitored Contact Center databases (Oracle

8i) using Oracle Enterprise Manager

Call Centre Development Project - Developer June 1998 -

March 2001

. Successfully developed and implemented customized screens for Vantive

CRM using Vantive Object Studio with customized integration with the

legacy Customer Information System (CIS) using Tuxedo.

. Designed custom reports using Actuate Designer and provide post-

implementation technical support.

Education and Training

B. Sc. Computer Science - University of the West Indies

Diploma, Management Studies - Jamaican Institute of Management

Additional training - Oracle 9i database administration, Project

Management

- PeopleSoft 8.49 Toolset inclusive of PeopleTools,

PeopleCode, Workflow, Security, Administration,

Application Engine, SQR, Query.

- E-Learning courses on Leadership, Team Building.

Interests

Photography

Traveling

Karate - 1st degree Black belt - World Seido Karate Organization

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