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Data Entry Customer Service

Location:
Lansdale, Pennsylvania, 19446, United States
Posted:
March 20, 2011

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******** ******

*** *********** *****

Lansdale, PA 19446

Home number: 267-***-****

Cell Phone: 215-***-****

Email: ********@*******.***

ICON Clinical Research Professional Experience

DATA ENTRY SUPERVISOR Lead and motivate staff according to organizational goals Oversee

April 2007 to March 2009 day-to-day activities and responsibilities of the Data Entry Team.

Identify and prioritize resource needs for expected and actual clinic

Data flow. Assist in the development and implementation of training programs. Effectively mentor

less experienced staff. This may include assisting and guiding new

personnel during their initial training period. Perform quality

assessments on Data Entry staff. Preparation of Data Entry staff

performance reviews and payroll.

Assist the Data Entry team in India and attend meetings to ensure all

Data meets required deadlines. Complete all data entry issues for problem pages.

MKTG Services Professional Experience

DATA ENTRY SUPERVISOR

March 2004 to March 2007 Planned, assigned and supervised the work of data entry operators

engaged in entering and verifying pre-coded information. Reviewed

the work of data entry operators for accuracy and production

efficiency. Instructed new employees in the methods and procedures

used within the data entry unit. Determined priorities of data entry

projects received from several divisions to ensure the meeting of

deadline dates. Entered orders for the sales department.

Express Scripts Professional Experience

CUSTOMER SERVICE REP

October 2002 to April 2003 Directs clinical or reimbursement related questions to the appropriate

individual within the Specialty Pharmacy. Answer calls for pharmacy

benefits manager company. Refill prescriptions for members, answer

questions regarding benefit company I.e. co-pays, mail order and

retail pharmacy. Trouble shoots problems with mail order

prescriptions. Assisted pharmacists with processing prescriptions.

White Billet Sub-Acute Center Professional Experience

Ensured the accuracy and timely completion of charts and worked

MEDICAL RECORDS closely with physicians and clinical staff to meet these goals.

January 2002 to October 2002 Analyzed and assured compliance with medical records policies.

Monitored and directed transcription services to ensure timely creation of procedural reports and

distribution of reports to physicians.

Scott-Levin Corporate Center Professional Experience

Supported production operations to analyze and code medical

DIAGNOSTIC CODER transaction data from reporting physicians. Interpreted discrepancy

October 1989 to October 2001 reports and recommended proactive responses to problems identified.

Correlated pharmaceutical products to diagnosis states,

Underlying conditions and patient demographics. Utilized pharmaceutical product knowledge

including form, strength, dosage and indications to interpret complex

patient transaction coding information. Investigated and resolved

problems associated with data elements or inconsistencies across

transactions through research of internal and industry standard

medical references materials. Entered reported data into database

platform based on business rules, procedures, and definitions derived

from current pharmaceutical and medical practice standards.

Maintained productivity and quality standards for each production

cycle. Also coordinated HIV study, cancer study and Direct-to-

consumer audits.

Responsible for training and follow up of newly hired employees.

Professional Experience

Abington Memorial Hospital Supervised the daily activities of 32 Medical Records Coordinators.

UNIT SECRETARY - UNIT SUP Participated in activities on the patient care floors and in the

August 1976 to October 1989 Records Department. Assessed workloads, assisted in department

procedures, policies and education programs. Performed yearly

budget, performance evaluations and hiring.

Summary

Computer skills include word, excel and oracle clinical.

References available upon request.



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