Data Entry Customer Service
Resume:
PATRICIA SAYLOR
Lansdale, PA 19446
Home number: 267-***-****
Cell Phone: 215-***-****
Email: ********@*******.***
ICON Clinical Research Professional Experience
DATA ENTRY SUPERVISOR Lead and motivate staff according to organizational goals Oversee
April 2007 to March 2009 day-to-day activities and responsibilities of the Data Entry Team.
Identify and prioritize resource needs for expected and actual clinic
Data flow. Assist in the development and implementation of training programs. Effectively mentor
less experienced staff. This may include assisting and guiding new
personnel during their initial training period. Perform quality
assessments on Data Entry staff. Preparation of Data Entry staff
performance reviews and payroll.
Assist the Data Entry team in India and attend meetings to ensure all
Data meets required deadlines. Complete all data entry issues for problem pages.
MKTG Services Professional Experience
DATA ENTRY SUPERVISOR
March 2004 to March 2007 Planned, assigned and supervised the work of data entry operators
engaged in entering and verifying pre-coded information. Reviewed
the work of data entry operators for accuracy and production
efficiency. Instructed new employees in the methods and procedures
used within the data entry unit. Determined priorities of data entry
projects received from several divisions to ensure the meeting of
deadline dates. Entered orders for the sales department.
Express Scripts Professional Experience
CUSTOMER SERVICE REP
October 2002 to April 2003 Directs clinical or reimbursement related questions to the appropriate
individual within the Specialty Pharmacy. Answer calls for pharmacy
benefits manager company. Refill prescriptions for members, answer
questions regarding benefit company I.e. co-pays, mail order and
retail pharmacy. Trouble shoots problems with mail order
prescriptions. Assisted pharmacists with processing prescriptions.
White Billet Sub-Acute Center Professional Experience
Ensured the accuracy and timely completion of charts and worked
MEDICAL RECORDS closely with physicians and clinical staff to meet these goals.
January 2002 to October 2002 Analyzed and assured compliance with medical records policies.
Monitored and directed transcription services to ensure timely creation of procedural reports and
distribution of reports to physicians.
Scott-Levin Corporate Center Professional Experience
Supported production operations to analyze and code medical
DIAGNOSTIC CODER transaction data from reporting physicians. Interpreted discrepancy
October 1989 to October 2001 reports and recommended proactive responses to problems identified.
Correlated pharmaceutical products to diagnosis states,
Underlying conditions and patient demographics. Utilized pharmaceutical product knowledge
including form, strength, dosage and indications to interpret complex
patient transaction coding information. Investigated and resolved
problems associated with data elements or inconsistencies across
transactions through research of internal and industry standard
medical references materials. Entered reported data into database
platform based on business rules, procedures, and definitions derived
from current pharmaceutical and medical practice standards.
Maintained productivity and quality standards for each production
cycle. Also coordinated HIV study, cancer study and Direct-to-
consumer audits.
Responsible for training and follow up of newly hired employees.
Professional Experience
Abington Memorial Hospital Supervised the daily activities of 32 Medical Records Coordinators.
UNIT SECRETARY - UNIT SUP Participated in activities on the patient care floors and in the
August 1976 to October 1989 Records Department. Assessed workloads, assisted in department
procedures, policies and education programs. Performed yearly
budget, performance evaluations and hiring.
Summary
Computer skills include word, excel and oracle clinical.
References available upon request.
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