Software Maintenance

[pic]

name:MIRCEA

family name: frant

GENERAL DATA:

Date of birth: April 4, 1977

Address: Bucharest, Aleea Barajul Rovinari 1b, bl. M7C, ap. 67, sec. 3

E-mail address: ******.*****@*****.***

Mobile: +40721.116.309

OBJECTIVE: a position as an active employee involving responsibility and

working with others as a team member to achieve advancement and growth for

the company.

PROFILE:

highly motivated with a can-do attitude and willingness to further develop

skills and ability to learn new technologies; a quick learner

hard working, results-driven, detail-oriented and multi-tasking person

known for approachability, diplomacy and calm demeanor

demonstrated ability to meet deadlines and set priorities

able to identify and resolve issues; goal oriented and ability to work under

pressure

excellent verbal and written communication skills with ability to create

rapport with customers and clients, delivering a high level of customer

service

familiar with network and PC systems

proficient in computer networking, deployment and computer maintenance

SUMMARY OF QUALIFICATIONS - IT EXPERIENCE: over 13 years

provided helpdesk and desktop support for data and email recovering, virus

scanning, troubleshooting and optimizing

installed and upgraded operating systems, software applications, antivirus

and security software, and drivers

performed backups, created and restored images of operating systems

installed and upgraded computer hardware, including hard drives, modems,

RAM, and boards, for both PCs and laptops; disassembled and reassembled CPU

reset and flashed BIOS for motherboards; debugged, formatted and partitioned

operating systems

set up multiple user and group accounts, managed group policies, implemented

and administered network printing functions

configured remote access; used network and dial-up connections to launch

network connection wizard; set up inbound and outbound dial-up connections

created and restored phone contacts; migrated accounts, contacts, notes and

history from or to Nokia, Blackberry or other phone types

proficient in computer networking, deployment, computer maintenance and

routers configuration

experienced diagnosing, troubleshooting and resolving client issues with

hardware maintenance, installations and upgrades

tracked daily activities, ensuring all work completed on schedule

TECHNICAL SKILLS:

Operating systems: DOS, Windows XP/2000/2003/NT/98/95 / Advanced Server,

Windows NT Server 4.0/ Small Business Server 2000/2003, Windows 3.11,

Windows 7, Mac OS X v10.4 - Tiger, 10.5 Leopard

Applications: Microsoft Office Suite: Windows 2003 Active Directory and

Terminal Services, Remote Desktop via GPO, VPN;

Software:

PlayBox TV Automation On-Air Suite: AirBox, CaptureBox, TitleBox

Viz Multi Platform Suite: Viz Engine 2.8, Viz Artist 2.8, Viz Trio Client

2.8, and many other windows related software

Internet / Remote control software: Dameware 6.7, PC Anywhere,

RemotelyAnywhere, VNC, RDC

Disk-imaging software: Norton Ghost, Drive Image, Acronis True Image

Hardware: PC assembly and repair

Networking: LAN / WAN, routers, switches, hubs, DSL, Ethernet, cabling:

network protocols: TCP/IP, IPX, Netbeui

application protocols: DNS, DHCP, WINS, HTTP, FTP, SMTP, POP3

EDUCATION:

"Artifex" University of Bucharest, Management (2000 - 2004)

Dimitrie Leonida Trade School, Bucharest (1991 - 1995)

WORK EXPERIENCE:

HELP DESK ANALYST: 20.09.2010 - still working

Company: S.C. Chrominance Srl.

(IT services offered to Realitatea TV and other companies)

Working city: Bucharest

Department: IT

Company activity field : S.C. Chrominance Srl - 25 - 50 employess

Responsibilities:

install any software on computer

repair computer monitor, fax machine, printers, copiers and other computer

related equipments

repair and replace computer electronic and faulty parts

install computer software programs and solve technical problems

repair injure and useless computers

liable for maintaining correct and updated record of computer preventive

maintenance

operated computer tools and equipments

responsible for troubleshooting, installing and maintaining computer

equipments and software

HELP DESK ANALYST 15.03.2007 - 01.07.2010

Company: Realitatea TV

Working city: Bucharest

Department: IT

Company activity field : Television - 1000 employees and a network of 1000

computers, servers and laptops

Responsibilities:

provided helpdesk and desktop support to those 1000 employees working for

the four TV stations: Realitatea TV, Money Channel, Romantica, Telesport,

as well as Realitatea FM, Newsin, Cotidianul and Money Express

provided daily technical support network, connectivity, email

able to install local area network by helping in cabling system and

peripherals

ability to attend the frequently asked question by user and give

appropriate solution for that problem

controlled inventory of computer related equipment and also the logistics

of pickup and delivery to various locations

supported and maintained user account information including rights,

security and systems groups

created and restored phone contacts; migrated accounts, contacts, notes and

history from or to Nokia, Blackberry or other phone types

provide support to ensure system connectivity, performance throughput,

network availability, data recovery, including performing system

installation and configurations, establishing network addresses and

connections, monitoring system performance, adding and removing users,

establishing shared file and print systems, supporting hardware and

software maintenance and upgrades, conducting system and data backups and

recovery, performing resource management and providing general system

support required to ensure reliable system operation. Includes running

cables and installing connections as required to establish and maintain

computer networks, standalone computers and/or ancillary automation devices

IT TECHNICIAN 25.11.2006 -15.03.2007

Company: SC XPLUS COMPANY SRL

Working city: Bucharest

Department: IT

Company activity field : service & maintenance - 15 employees

Responsibilities:

hardware & software maintenance for the company's clients

WAREHOUSE SUPERVISOR 23.05.2005 - 24.11.2006

Company: CAN- PACK ROMANIA

Working city: Bucharest

Department: Transport & Logistics

Company activity field : aluminum beverage packaging manufacturer

- 250 employees

Responsibilities:

responsible for the supervision of warehouse activities

enforced operational procedures for activities, such as verification of

incoming and outgoing shipments (products' inspection for acceptance),

handling and disposition of materials, safety awareness and compliance, and

kept warehouse inventory current

processed the paperwork associated with daily operations

inspected physical condition of warehouse and equipment and prepared work

order for repairs and requisitions for replacement of facilities and

equipment

transported materials as required

INTERNAL PC SUPPORT SPECIALIST 7.12.1995 - 16.06.2005

Company: RATB (Regia Autonoma de Transport Bucuresti)

Working city: Bucharest

Department: IT

Company activity field : public transport operator: 1000 - 3000 employees

Responsibilities:

provide network administration to include LAN troubleshooting and

resolution.

support more than 1000 end-users with computer, network systems and

peripheral devices.

manage the configuration and performance management of all PC systems and

telecommunications.

maintains passwords, data integrity and file system security for the

desktop environment.

install, configure and maintain back-end and front-end systems, as well as

LAN and WAN connection at remote site.

recommend hardware and software solutions and upgrades using established

procurement processes.

establish, review, approve and process quotes, requisitions and purchase

order for capital equipment.

provided functional and technical support, troubleshooting and diagnosing

hardware and software problems, including desktop, laptop, WAN, LAN, and

remote systems.

assisted in the installation and updating of software, as well as the setup

and troubleshooting of all equipment.

tracked and de-escalated technology and both computer and telephone

equipment systems.

expertly installed, configured, monitored and troubleshot PC's and related

hardware on all OS platforms.

oversaw the investigation and resolution of hardware and software issues

both remotely and onsite.

procured, received, documented and tracked inventory of all computer

equipment and software licenses.

performed diagnostic testing on PC equipment and ensured printers were up

and running at all times.

resolved Windows and Internet Explorer issues on desktop and laptop.

identified and removed computer viruses and provided major repairs in

accordance with outside vendors.

performed wiring and daily maintenance of internal computer systems.

resolved Windows related issues, Internet Explorer issues and other PC

software related issues.

installed, configured (using imaging software), maintained and troubleshot

applications.

produced backup software for distribution and maintenance all computers and

peripherals.

ordered and distributed consumable supplies for peripherals and oversaw all

computer repairs and maintenance.

maintained accurate, complete and up-to-date inventory records of all

computers and printers.

coordinated the logistics of technology requirements and setups during

multiple office relocations.

Certifications / Training:

Informatics Training Centre:

Maintenance, Repair and Modernization of Microcomputers (1999)

Microcomputer Support Specialists Training Program (2000)

Systems Engineer Training Programs on IBM-PC compatible microcomputers

(2007)

ABILITIES: Foreign languages (writing/speech/reading):

English (intermediate, intermediate, intermediate)

Contact this candidate