Customer Service Administrative Assistant

SANDRA ROMAN

__________________________________________________________________

_

*** **** ******, ******,** 92571 Home (951)

***-****

Cell (951)

***-****

SUMMARY

Professional Customer Service Associate/International/Domestic with extensive experience in

internal and external customers. Seeking a great Career with a Company where I can grow and

Offer great skills in Multiple areas.

PROFESSIONAL EXPERIENCE

Millipore Corporation., Temecula, CA 07/02 – 03/09

Customer Service Associate

Manage and maintain Orders. (Distributor or International or Domestic) Under general

supervision, takes orders from customers via phone or email. Mail orders as well. Provides

excellent customer service by meeting or exceeding customer needs.

• Assist customers with pricing and availability questions

• Research customer issues

• Authorize and process customer returns

• Process credit requests

• Generate and fax/mail invoices

• Trace Orders

• Determine the best method for shipping

• Respond to customer requests for literature and information (catalogs, data sheets, etc.

• Create New Customer Accounts

• Assist Sales Representatives

• Respond to messages and dated information daily

• Other related duties as assigned

• Yearly Distributors meetings

Bianchi International/Gregory Mountain Products 06/01 – 07/02

Administrative Assistant/International

Manage and maintain all International accounts. Supervised by one Vice President and direct

contact with accounting. Direct contact with variety of Banks due to L/C, Line of Credits.

• Heavy Phone contact

• Letter of Credits

• Sight Drafts

• Logs for outstanding accounts

• Constant warehouse contact

• Account receivables

• Emails

• Faxes

• Trade Shows

Nalco Chemical CO., Carson, CA 1984-2000

Administrative/Logistics/Customer Service

Manage and Maintain Customer Contracts, Inventory Control Levels and SAP function.

• Purchasing

• Invoicing

• Cost Analysis

• Filing

• Deadlines

• Accounts payables

• Public Contact-Forwarders

EDUCATION

Coursework in Business Law Los Angeles Community College Culver City, CA

Coursework in Business Administration Hawthorne Business College Hawthorne, CA

TECHNICAL SKILLS

• SAP

• Fourth Shift

• Oracle

• M/S Word

• Excel

• ISO9000 Certified 1 & 2

• Lotus Notes

• WMS –Warehouse Management System

• Sales Force

Contact this candidate