Engineer Manager
Resume:
Matthew M Sutton
**** ******* ***** ******, ****, NC 27513
****.******@*****************.***
Profile A solutions-focused team-player that thrives working in a
fast paced and energetic environment. Proven ability to
successfully analyze an organization's critical support
requirements, identifies deficiencies and potential
opportunities, and develops innovative solutions for
increasing reliability and improving productivity. A broad
understanding of computer hardware and software, including
installation, configuration, management, troubleshooting and
support while providing superb client care.
Skills Skills: Active Directory, Exchange 5.5-2007, TCP/IP, DNS,
DHCP, BES Server, DFS, IIS, COM+, Security
Applications: Windows Server NT 4.0 - 2008, RMS, Crystal
Reports (intermediate), Auditing, Oracle 9i-10G, SQL
2000-2008, Disaster Recovery, Veritas Backup Exec, Acronis,
Kaseya, Connectwise, Bomgar, HelpStar, Altiris, LiveState,
MARC, Smarterm, Marval, Windows 95 - Windows 7, Symantec
Endpoint Protection
Hardware: HP Proliant, HP Integrity, Dell PowerEdge,
MSL6000, LXE
Career Oxford University Press, Morrisville, NC Mar. 2009 -
History current
Operations Analyst II
Responsible for maintaining Active Directory
for two OUP locations
Responsible for the day to day operations of
the datacenter and infrastructure of the
Cary campus
Perform end user management and system
control via Altiris
Maintain and manage the disaster recovery
procedures including the backup and
restoration of data using HP Data Protector
and Symantec Backup Exec
Manage corporate email in Exchange 2007,
file servers, ftp servers, and all
application and infrastructure systems
totaling over 125 systems in two different
data centers
Responsible for the up time and
functionality of the distribution center and
relevant systems
Participate in a 24/7 On Call rotation
Implemented WorkForce Management by Red
Prairie on Server 2008 Enterprise 64 bit
platforms
Achieved a successful disaster recovery plan
that was tested at SunGard facility in
Carlsdadt, NJ
Responsible for technical documentation and
training of other support staff
Network Management Partners, Raleigh, NC Feb. 2008 - Mar
2009
Technical Accounts Manager Team Lead /
Systems Engineer
Responsible for the technical account
managers
Responsible for resolution of all escalated
tickets that remain unresolved through the
help desk
Responsible for auditing and diagramming all
client networks and systems
Required to provide onsite and remote
support for all clients in a 24 hour NOC
operation
Familiar with QuickPen where hand held
scanners utilize Active Synch 4.2 and 4.5
are utilized to transmit data from remote
locations to the QuickPen server in the
corporate office
Capital Resource Solutions, LLC, Clayton, NC Nov. 2003 -
Sept. 2006
Information Technology Specialist
Assisted in the start up of Capital Resource
Solutions, LLC
Created and implemented all security
policies and procedures
Created all applicable Domains
Implemented Domain controllers, email
servers and established network
Implemented a disaster recovery policy and
procedure
Supervised all technical aspects of
environment
Researched and planned client upgrades and
schematics
Ongoing client support
Sole Technical Support contact for over 15
companies nationwide
Maintained data and hardcopy security
monitoring both in house staff and network
data
Customized computer and network systems for
specialized needs clients
Implemented QuickBooks Enterprise Edition
for all client payroll
Integrated Thinkware for a PEO solution for
clients
PeopleClick, Raleigh, NC Mar. 1999 -
Mar. 2002
Systems Engineer / Operations Analyst /
Helpdesk Manager
Managed and Maintained the Exchange 2000
Server on an active / active cluster
environment
Maintained the full Active Directory on our
2000 network
Planned, recommended and implemented the
2000 Professional and Server roll out
corporation wide
Continually set up Windows 2000 Servers and
2000 Advanced Servers on varying types of
systems
Successfully implemented SAS into the
working environment
Created the remote user solution of
implementing and managing a Virtual Private
Network, which became a staple to most end
users
Assisted in fielding incoming support calls
on the Corporate Helpdesk
Required to travel to most remote offices to
perform maintenance and repairs on existing
and new networks/systems
Created and managed the company "IT"
department in the beginning development of
the company
Created, implemented and managed the
corporate data disaster recovery program and
processes
Experienced in Windows NT 3.51, NT 4.0,
Workstation and Server, Windows 2000
Professional, Server and Advanced Server,
Windows XP, Server 2003
Familiar with Citrix
Experienced with SQL 7.0, 2000 and 2005
Implemented Norton Corporate Edition into
the network on all servers and end user
computers
Implemented and maintained corporate WebCast
server for all international corporate wide
web casts of events and meetings
Created all corporate IT documented policies
and procedures
Maintained corporate SAN for all corporate
servers
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