Manager Sales

PROFESSIONAL SUMMARY AND OBJECTIVE:

Proven professional leader with extensive managerial experience in all

facets of check processing, bankcard operations and retail banking.

Consistently obtained and exceeded objective goals, strong analytical and

critical thinking, crisis management and decision-making abilities, as well

as interpersonal, written and oral communications skills. Experience

managing and supervising other banking professionals and leading cross-

functional teams.

PROFESSIONAL HISTORY:

Citibank, Englewood Cliffs, NJ - One of the largest full service banks in

the world offering an

unparalleled range of products and services.

Manager/AVP-National Check Processing

March 2003 - Jan 2009

Smith Barney Check Enhancement Operations

. Manage the day to day operation of all InClearing /Date Entry processes

within NCP.

. Manage a staff of forty-five plus employees.

. Responsible for all performance appraisals, coaching and development of

staff.

. Manage vendor relationships.

. Develop and implement process and procedure enhancements.

. Responsible for Continuity of Business (COB) for the Northern region of

NCP.

. Act as a liaison between other departments, business units, and

divisions.

. Exceeded productivity, budget and quality expectations.

. Risk Control and Assessment

. Assisted with System Development with Programmers

Unit Manager - Citicards Payment Mail Opening/Statement Insertion/Print

Operations July 1998 - March2003

. Manage the day to day operation of the Payment Mail Opening, Statement

Insertion and Print Operations within Citicards operations.

. Manage a staff of thirty five plus employees.

. Responsible for all performance appraisals, coaching and development of

staff.

. Manage vendor relationships.

. Develop and implement process and procedure enhancements.

. Responsible for all reporting of daily, weekly, quarterly and annual data

related to productivity.

. Act as a liaison between other departments, business units, and

divisions.

. Exceeded productivity, budget and quality expectations.

. Risk Control and Assessment

. Assisted with System Development with Programmers

Hoffman LaRoche Federal Credit Union, Nutley, N.J. - A member-owned, not-

for-profit financial institution.

Senior Account Development Representative

March 1997 to Dec. 1997

. Opening and cross-selling credit union products.

. Handle various transactions via phone with customers.

. Close on various loan products.

. Exceeded all sales and performance objectives.

Sovereign Bank, Elizabeth, N.J. - One of the largest Savings and Loans

financial institution offering various services and products.

Retail Banking Supervisor

May 1996 to March1997

. Responsible for the daily operation of the retail banking floor including

branch sales.

. Develop and implement policies and procedure enhancements.

. Met/exceeded sales and branch performance objectives.

. Prepared financial and regulatory reports as required by the bank's

internal auditor, board of directors, and state and federal banking

regulatory agencies.

. Contacting customers, prospective customers, and civic organizations to

promote goodwill and generate new business opportunities.

. Evaluate branch office income and expenses

. Managed, created and exceeded budget expectations.

City National Bank, Newark,N.J. - a minority-owned and managed commercial

bank dedicated to building wealth and improving the quality of life within

the communities.

Assistant Branch Manager

Nov 1989 to Feb1996

. Responsible for the daily operation of the retail banking floor including

branch sales.

. Act as Branch Manager in absence of manager

. Develop and implement policies and procedure enhancements.

. Met/exceeded sales and branch performance objectives.

. Contacting customers, prospective customers, and civic organizations to

promote goodwill and generate new business opportunities.

EDUCATION:

. FELICIAN COLLEGE, LODI, NEW JERSEY: BA, Business Management/Marketing,

2009

CERTIFICATION:

. PROJECT MANAGEMENT

. OPERATIONAL LEADERSHIP

RECOGNITION AWARDS:

. QUALITY EXCELLENCE

. SHINING STAR

. LEADERSHIP

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