Customer Service Sales

Keith M. Walters

objective

To obtain a challenging position utilizing the abilities developed

though my experience and education, with the opportunity for

professional growth based on performance.

Summary OF QUALIFICATIONS

I have over 10 years of leadership and management experience in

customer service, sales, and business operations. I am; Proficient

in Microsoft Office programs, and speak Spanish at an intermediate

level; A talented and motivated professional; Success oriented with

a positive attitude; A believer in the value of customer

satisfaction; An extremely articulate and people oriented

individual.

Previous Experience

2008-2011 Artsy Abode, INC Jacksonville, FL

Operations Director of $10 million chain.

Managed operations and inventory of 10 stores.

Responsible for all shipping and receiving procedures.

Responsible for ordering all store supplies.

Performed Audits and Inventories; Created and maintained financial,

sales, and inventory reports.

Supervised procedures to minimize shrink due to damages, paperwork

errors, and theft.

Responsible for operations on the sales floor that included:

Customer Service, opening and closing procedures, managing sales

staff, and merchandising.

Established, maintained, and strengthened relationships with

wholesale vendors, suppliers, and sales representatives.

Settled accounts payable, managed budgets, oversaw payroll practices

and reporting.

2006-2008 Polo Ralph Lauren St. Augustine, FL

Assistant Manager in a 7.4 million specialty store

Customer Service

Merchandising/Presentation

Assisted in Store Operations and Execution

Human Resources

Financial Reporting/Administration

2004-2006 Pottery Barn, INC. Riverhead, NY

Department Manager in $14 million store

Customer Service and Satisfaction

Assisted Store Manager with Store Management Operations

Loss Prevention and Inventory Control

Interviewed and Trained Employees

Lead the Staff to Ensure High Quality Customer Care and Increase

Sales as a Team.

Education

Present Florida State College, Jacksonville

Jacksonville, FL

A.S. Business Administration, Expected Dec. 2012

2004-2005 State University of NY, Suffolk Selden,

NY

Liberal Studies- 3.5 GPA 33 Credit Hours Completed

Phone: 904-***-**** . Email: *******@*******.***

8715 Belle Rive Blvd. Jacksonville, FL 32246

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