Customer Service High School

LaShawn Encarnacion

**** ******** *** **** ***, San Diego CA 92101/ (619) 564-

****/**************@****.***

JOB OBJECTIVE: To obtain a position as a IT Technician/Network

Administrator where I can utilize my technical and customer service skills

to excel in a position with a potential for growth within the company.

SUMMARY OF QUALIFICATIONS

Recently A+ and N+ certified professional with over ten years' experience

in installation, implementation and troubleshooting of personal computers,

hardware and software evaluation and recommendations, wireless devices and

peripherals. Knowledgeable of ethical IT professional business practices

with exceptional customer-focused approach.

TECHNICAL SKILLS

Wireless Technical PC Technical IP Addressing PC OS (98, 2000,

Support Support Me, XP)

PC Hardware & Modem/NIC Local and Network Exceptional

Software configuration & Printer Customer Service

configuration installation Installation and Skills

Configuration

FireFox Web Email Applications Cabling & Hubs, Routers &

Browsing Installation Switches

FTP Telnet DNS NAT

Networking Email Server Ability to develop Excellent Verbal

Protocols (TCP/IP) Configuration and follow Communication

schematic diagrams Skills

& flowcharts

Apple Macintosh OS Help Desk Support Internet Explorer LAN/WAN Developing,

9.0-Tiger 10+ Installing,

Configuring and

Maintenance

WORK EXPERIENCE

Grossmont/Cuyamaca College District/El Cajon, CA

01/2010-06/2010

Tech Mall Tutor/Receptionist

. Assist student with log on and basic computer usage

. Customer Service with wide age ranges and multiple languages

. Help/Information Desk to distribute accurate information to proper

location of inquiry.

. Clerical Duties including answering phones, taking messages, and

checking room assignments

LaShawn's PC Mobile Tech Service/San Diego, CA

03/2005-Present

Computer/Help Desk Support TEchnician/Educator

. Install Maintain, and Troubleshoot PC, peripheral and networking

issues.

. Educate users on proper PC maintenance and usage of current programs

and web browsing techniques

. Advise and Evaluate on potential situations and prepare documentation

for recommendations on upgrades and modifications specifically to each

individuals needs and current job situations

Sweetwater Union High School District

10/2002-02/2005

Computer Lab Facilitator/InstructionaL Assistant Special Education

. Educate students and staff on Continuing Education software and

arrange and run tutorials for any potential questions and/or concerns

. Work with lead teacher to aide students in everyday classroom

activities, including but not limited to, answering phone calls,

making appointments for Parent/Teacher meetings, grading papers,

tutoring students in school subjects, printing progress reports for

parents

. Minor Mac Troubleshooting and Maintenance limited to networking issues

and basic PC repair

Internship With Sweetwater Union High School District

07/2001-08/2002

Unemployed and In School

09/1993-06/2001

EDUCATION AND TRAINING

CompTIA Network+ Certification Using Skill-Soft Software

03/2011

CompTIA A+ Certification Using Skill-Soft Software

01/2011

Cisco Networking Coursework/ Imperial Beach Adult School

07/2001

San Diego Senior High School/ San Diego, CA

06/1993

Contact this candidate