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Sales Manager

Danville, California, 94526, United States
March 29, 2011

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John Gumina


University of California, Santa Cruz

Project and Program Management Certificate - In Progress

University of Oregon, Eugene, Oregon

Bachelor of Science: Psychology - Dec. 2009

Minor: Business Administration

Minor: Computer Information Technology (CIT)


. Microsoft Office Enterprise 2003, 2007 (Access, Communicator, Excel,

Groove, InfoPath, OneNote, Outlook, PowerPoint, Publisher, Word), VBA,

Microsoft Project, Microsoft Visio

. SPSS, Dreamweaver, Flash, Adobe Pro, Textpad, MySQL, ER Studio, Aptana


. Windows 7, Vista, XP, Me, 98, 95

. Client/server architectures, RDBMS using SQL

. Web 1.0 & 2.0, XHTML, HTML, CSS, JavaScript, PHP, AJAX, XML and RSS

. SharePoint,, RightNow CRM, Oracle Business Intelligence

Tools, Oracle Identity Management, SAP Business Objects Tools, WebEx


Cisco Systems

01/10 - Present

Deal Support Specialist

11/10 - Present

. Work solely with deals that are $250K and up while utilizing as the deal tracker.

. Manage the deals from beginning until end, from the sales field

to the finance department for booking.

. Work hand in hand with the sales team, SSST Team, and Bookings

Team in order to prepare and follow a specific deal lifecycle.

. Schedule meetings with sales field members ensuring proper

updates and communications regarding deals.

. Present an overall analysis of the deal timeline and progression

to management once the deal has booked.

. Utilize previous knowledge as a SSST to ensure that the data and

various guidelines are properly followed.

VSEP Team Lead 05/10 -


. Assist in the training and development of new hires.

. Manage the distribution of projects within the team and provide

fellow team members with support and feedback when needed.

. Schedule group and individual meetings with team members and

sales field.

. Provide management with a daily end of day metric report

representing team bandwidth and output.

. Communicate with segment agents regarding any potential issues

regarding projects and/or tools.

. Support sales team in order/quote processing utilizing various

tools including RightNow CRM, CSCC, and Oracle Business

Intelligence/Business Objects Tools, SharePoint,

. Communicate closely with sales teams from around the world in

order to meet deadlines.

Service Sales Support Team (SSST)

01/10 - 05/10

. Support sales team in order/quote processing utilizing various

tools including RightNow CRM, CSCC, and Oracle Business

Intelligence/Business Objects Tools.

. Find out accurate solutions of client's orders by meeting pre-

defined quality measurements.

. Communicate closely with sales team from around the world in

order to meet deadlines.

University of Oregon Recreation Center

09/09 - 12/09

Weight Room Supervisor

. Organized weight room equipment and daily cleaning of equipment.

. Provided members with services regarding training information

and general aid when performing fitness tasks.

University of Oregon Athletic Department

09/05 - 03/09

Student Equipment Manager - Football Program

. Checked accuracy of orders from various vendors. Maintained and

organized inventory of stock.

. Customized and repaired helmets to individual's requirements.

. Loaded/Unloaded the truck for road games, ensuring necessary

equipment was accounted for. Issued coaches and players

practice clothing and game day attire to ensure they were

dressed according to professional standards.

. Responsible for organization and distribution of field equipment

to various coaching staff used for daily practice.


Special Olympics, Northern California

2001 - 2005

Event Volunteer - Assisted athletes of various capacities during

sporting events.


Cisco Systems

Q2 FY'11

BRAVO Award Nominee

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