DALE R. RAAB
Home: 812-***-**** Milan, Ind 47031 Email:
*****@*******.***
SUMMARY
Experienced Field Engineer with expertise in setup, and testing of computer
based systems. Goal oriented with a track record of completing projects on
time. Strong analytical and problem-solving skills. A natural leader and
effective communicator who facilitates success, commitment and teamwork.
PROFESSIONAL EXPERIENCE
FTW Technologies, Moores Hill, IN 2010-
Present
Field Service Representative
Responsible for providing integration and support for the Movement Tracking
System (MTS).
. Responsible for providing two-way text messaging and position
reporting between mobile and fixed assets.
. Responsible for maintaining accurate testing and documentation of
Movement Tracking System (MTS) for the US military.
. Performed troubleshooting, installation and repair of MTS system.
. Responsible for strict guidelines and accountability for secret
communication equipment.
. Installation, upgrades and performance verification of software on
Military Rugged Tablet with crypto security.
Hill-Rom IT Solutions (MW DIVISION), Batesville, IN 2003-
2009
Hill-Rom is a $1.5 billion company and leading worldwide manufacturer and
provider of medical technologies and related services for the healthcare
industry.
Field Engineer
Responsible for providing advanced IT support, project management and
implementation support, network design and topology, network integration as
well as service, and support of existing Hill-Rom IT Solutions' products.
. Possess expertise in client/server networking environments, experience
with hardware vendors and a strong understanding of networking
concepts, TCP/IP, OSI Model, Microsoft Windows Suite, SQL, managed
switches ( Bay, Netgear, etc), VOIP, network security, etc
. Experienced with Telephony (PBX/VOIP), Middleware (Rhapsody, etc.)
. Participated in development of system layout and design to meet
customer configuration requirements.
. Extensive experience handling multiple projects with limited
supervision and working in a small team environment.
. Experienced with enterprise level hardware (Server/Client OS, RAID)
. Actively participated as team member resolving technical support
issues and troubleshooting to resolution. Networking (TCP/IP, Routing
and Switching, Security).
CHRIST HOSPITAL, Cincinnati, Ohio 1988-2000
Bio-Medical Equipment Technician
Responsible for installation, repair and maintaining medical related
equipment according to AAMI standards.
. Over 12 years of Solid Biomedical Engineering Experience.
. In-depth knowledge of the use principles of science, mathematics and
bioengineering to design, implement, and evaluate hardware and software
solutions to bioengineering problems.
. Immense flexibility handling a variety of tasks and shift priorities
simultaneously.
. Great ability to perform multi-task and meet deadlines.
. Proficiency in using and servicing PC's, oscilloscopes, function
generators, and electrical pulse Stimulators, volt-amp meters, signal test
generators, power supplies, counters, etc.
. Proven ability to use applied research and problem-solving skills to
support learning as well as lifelong personal and professional
development.
. Great inter-personal skills; and comfortable working effectively both
independently and in a team environment.
. Excellent understanding of the regulatory requirements that govern
development of medical products as well as their use in the health care
environment.
EDUCATION
AS Bio-medical Engineering, AS Laser Electro-Optic Engineering
Cincinnati State and Technical College, Cincinnati,Ohio
TECHNICAL ADDENDUM
OS/Environments:
Windows 9x,NT, OS/2, 2000, XP, PC-DOS, UNIX, Microsoft 2000 and 2003
server, Windows Vista, Win 7
Networking: LAN: Ethernet, OSI, modems, routers, switches, Remote Access
Server, Ultra VNC, Remote Desktop, VPN, T1s; Protocols: TCP/IP, RDP,.
Software:
MS Office (Word, Excel, Access, PowerPoint), WordPerfect Office, Lotus
Notes, AutoCAD, Crystal reporting.
Hardware:
HP,IBM, Eclipse servers; HP,IBM, Eclipse clients.