statistics, data analysis, R, SQL, Microsoft suite

Jiani Liang

**** ******* *** *, *******, WA ***** 734-***-**** *******@*****.***

Objective: Full time data analytics position starting from January 2015.

EDUCATION

University of Michigan Ann Arbor, MI

Master of Arts in Applied Statistics Dec. 2014

Master of Arts in Applied Economics May. 2014

• GPA: 3.943 / 4.0; GRE: Math 790/800

• Projects:

o Classified customers to predict their options for a insurance policy by using tree methods, random forest

and logistics regression with R

o Segmented jerky industry by conducting factor analysis and cluster analysis, examined consumers’

willingness-to-pay and importance of attributes of jerky products by conjoint analysis

o Found strong predictors for amount of time spending at work using regression model with SAS.

Sun Yat-Sen University Guangzhou, China

Bachelor of Arts in Philosophy July 2012

• Minor in Economics, Overall GPA: 3.7 / 4.0;

• First-prize Scholarship (Top 5%) in 2010, Third-prize Scholarship (Top 20%) in 2011

WORK EXPERIENCE

LiquidContext (Data Consulting Co.) Ann Arbor, MI

Statistical Consultant Intern Mar.2014 – Present

• Mine survey data and manage 500+ variables to perform factor and cluster analysis to develop and profile robust market

segmentation for SocialWellth

• Render initial question set (est. 100 questions) into 15 questions typing tool for future study in consumer behavior

segmentation

• Analyze survey data in terms of leading indicators of engagement in HealthTeacher products, conducted pre-post

analysis to measure improvements in schoolchildren’s health awareness and behavior.

• Collaborate with small team and contributed to report writing, convey statistical findings in a client-friendly way.

Autodesk San Rafael, CA

Intern GCSO Business Analytics June. 2014 – Aug. 2014

• Built model analyzing retention data, technical support performance data and user behavior data to quantify relationship

between technical support key performance metrics and customer retention and to re-evaluate existing corporate

performance metrics, provided insights to identify key customer segments for customer service ca mpaign, developed

understanding of user behavior, successfully conveyed insights to different stake holders

• Quantified relationship between customer satisfaction and customer service performance metrics, identified break-off

points in resolution time, response time that led to significant drop in satisfaction level.

• Conducted analysis on China customer service data to provide insights for developing better cross-cultural service and

support.

• Provided retrospective analysis on Simulation CFD to gauge success of webinar campaign.

China Galaxy Securities Ltd. Guangzhou, China

Intern in Research Department July. 2011 – Aug. 2011

• Formed systematic and analytical reports on impacts of different factors on development of retail industry.

• Collected and organized data of 200+ companies in commercial retail industry with Excel spreadsheet.

• Retrieved and analyzed macro-economic data of China from multiple databases.

SKILLS & INTERESTS

Languages: Native Cantonese and Mandarin Speaker; Fluent in English

Technical Skills: Microsoft suites, R, SAS, SPSS, SQL Server, Python, Tableau

Interests: Consumer insights, psychology, travelling, photography, traveled to more than 40 national parks in U.S

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