Quality Assurance Developer

Brian Ogletree

**** ******** ******* *****

Charlotte, NC 28227

Phone: 202-***-****

E-Mail: *********@*****.***

PROFESSIONAL EXPERIENCE

Document 12/2006 - Present Intersections Chantilly, VA

Programmer Inc.

As a Document Programmer, responsibilities include: developing and

testing complex applications using Pitney Bowes software's DOC1

composition tool and GMC PrintNet T software; leading the development of

the Universal Extraction Application-Initial Fulfillment project and

redesigning the process to reduce maintenance on all applications;

implementing applications that are used across all product specific

applications to cut down development time by over 40%; and spearheading

the following projects as a lead developer:

UEA-QCU project to convert the Quarterly Credit Reports (QCU) from

booklets to letter format to achieve optimal postal discounts, saving

over 2 million dollars in its first year of implementation.

Combine QCU project to combine a customer's quarterly credit and fraud

report into one document to cut down on paper costs, saving over 1

million dollars a year.

Management responsibilities at Intersections:

Develop the configuration of production fulfillment applications to

include document composition as well as resource management,

troubleshooting, conflict resolution and project management

Review timelines with department managers

Support production processing and fulfillment

Develop and review deliverables such as requirement, design and test

documents

Oversee team assignments, mentor team members and monitor progress

Provide input, technical assistance, review, and feedback during the

development of the Detailed Design Document (DDD)

Develop SQL scripts for database monitoring

Participate in peer technical reviews

Exstream 6/2005 - 12/2006 ACS Inc. Germantown, MD

Developer/Analyst

As a key developer in the Common Services for Borrowers (CSB) program,

responsibilities were to develop and maintain all correspondence dealing

with Student Loans for the Department of Education and:

Develop and modify existing notices in Exstream based on direction from

the ACS Point of Contact (POC)

Provide input, technical assistance, review, and feedback during the

development of the Detailed Design Document (DDD)

Review and create use cases

Formulate coding solutions, perform coding changes, and assist with code

reviews as assigned by the ACS POC

Devise unit test plans and packages for Software Quality Assurance (SQA)

review

Perform unit testing and correct defects found during first live batch

(FLB) testing

Review Change Control Requests (CCRs), task requirements, and create

technical analysis documents

Provide general maintenance application support for the CSB notices

Support the CSB production control team and assume lead analysis

responsibility for trouble shooting production related issues

Prioritize workflow as directed by the ACS POC

Create new variables and map each new notice to data files and pages

Develop application documents, banner pages, mailing instructions, output

files, output queues, and data files

Support SQA, the Independent Quality Control Unit (IQCU), Quality

Assurance (QA), business and systems analysis groups, and the production

control team through all development phases

Online Service 08/2004 - 06/2005 Wilmington Trust Wilmington,

Representative Delaware

Helped customers use Wilmington Trust Online services and:

Demonstrated excellent technical problem analysis and problem solving

skills with PC hardware and software to process varied inquires from

Online Service clients.

Reset and unlock client's accounts to allow them access on our website.

Responsible for on-call software support for various clients

Utilized a working knowledge of Microsoft Windows applications, SQL and

troubleshooting of various software problems to effectively resolve

client navigation issues on the wilmingtontrust.com website.

Self managed and prioritized workload to meet standard response time

established for the unit

Client Service 10/2003 - 08/2004 Wilmington Trust Wilmington,

Representative Delaware

Provided customers with banking information and:

Provided excellent client service to clients as far as account

information, payoffs for loans, telephone transfers, and bill pay

payments or concerns.

Attempted to handle irate clients and seek expedient resolutions to

client concerns without incurring financial loss to the company and

maintaining clients' good will.

Learned to perform basic calculations with regards to finance charges on

open end products, and interest on interest bearing accounts.

Communicated effectively with clients utilizing policies and procedures

related to areas responsibilities and maintain effective communication

with all levels of managers and team leaders.

Doc1 Developer

05/2001 - 06/2003

UPS Mail Innovation

Bethesda, MD

Developed all of United Postal Services correspondence such as financial

statements, postcards, and letters and:

Operated all components of Doc1 Series 3.0, an electronic document

system, to format data, define fields, and create members to build an

application.

Developed applications to process Advanced Functions Presentations

documents for ingestion by using Pitney Bowes StreamWeaver software.

Troubleshoot Doc1 and Perl Script applications.

Executed commands in Unix to print documents and run system testing.

Created Designed graphical mockups according to client requirements and

presented to clients for approval. client's record layouts according to

client specifications and requirements.

EDUCATION

2001

B.S. Information Systems Virginia State Petersburg, VA

University

TECHNICAL SKILLS

Languages: C++, Visual Basic, HTML, XML, and Visual C#.

Net, Dos programming (batch programming), SQL

Applications: MS Word, MS Excel, MS PowerPoint, MS Project, MS

Outlook, SQL Query, Oracle 8/8i, Doc1, Doc1 PCE,

Doc1 Message1, Streamweaver, Exstream, GMC

PrintNet T.

Operating Windows 3.x and 95/98 2000 XP, OS/390, AS/400,

Systems/Mainframe: Unix

Hardware: IBM PCs and compatibles

Industry related skill Postscript, PDF, AFP

(print stream):

INTERPERSONAL SKILLS

Willing to travel

U.S. CITIZEN, REFERENCES AVAILABLE UPON REQUEST

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