Customer Service Accounting

Location:

Posted:

March 30, 2011

A licia Henry

PROFILE

A n accounting specialist with extensive experience in accounting and bookkeeping

p rocesses. Other areas of expertise include banking, customer service, claims and sales.

ACCOUNTING AND OFFICE COMPETENCIES

Peachtree, Quick books, Payroll, Windows, Excel, Access, Medical Management, Meditech,

I ntelidox, PeopleSoft, Epic Hyperspace, copy machines, facsimile, credit card machines and

10-key calculator.

E XPERIENCE

08/08 – 11/10 Seton Family of Hospitals - Austin, Texas

Refund Representative: Reviewed, researched, and analyzed accounts receivable credit

balances. Communicate with patient and insurance companies concerning credit balances,

H andle incoming calls regarding credit balances or refund request. Request rebilling or

additional follow-up bases on changes to accounts. Prepare and post refund in Lawson.

07/96 – 08/07 Austin Diagnostic Clinic Austin, TX

A djustment Specialist I I, Refund Specialist and Team Leader: Acting supervisor maintain

bankruptcy accounts and daily deposits, research and collect on return checks, audit and

reconcile account, assist customers, prepare journal entries, post payment and data reports.

B usiness Associate I I: Greet and direct patients to appropriate area. Confirm and verify

eligibility of service, extract and compile statistics, copy and file records, answer phones,

key charge t ickets, post payment and made daily deposit.

08/93 - 04/96 Financial Corporation of America Austin, TX

C laim Specialist and Collector: Acting supervisor for collectors, prepared and filed medical

claims, communicated with clients, corresponded with insurance companies, Attorneys and

contractors, provided individual customer service, assisted in payment and filing claim

a rrangements.

06/91 - 07/92 Virgin Islands Department of Health St. Croix, VI

Payroll Audit Clerk I I: Prepared biweekly payroll, managed accrual of administrative and

vacation hours, created various reports on a weekly basis.

E DUCATION

V irginia College at Austin, Austin, TX – 2007 Associates Degree in Applied Science,

B usiness/Accounting