Customer Service Representative

Falesha L. Frazier-Rivera

** ****** **.

Perth Amboy, NJ 08861

(Cellular) 516-***-****

*.*******@*****.***

Summary

. Excellent copy write and communication skills with customers as well as

clients.

. Highly organized and sales driven with strong retail success.

. A well-rounded history of customer service experience.

Employment

Bare Necessities Present

Coordinator, Product Merchandising Ecommerce / Copywriter

. Write product descriptions on specific collections for numerous brands.

. Maintain meticulous verbal, spelling, and written skills.

. Come up with taglines and headlines for email and site content.

. Attended meetings with vendors to obtain precise knowledge of their

products.

. Ability to brainstorm on new copy specific to the merchandise given.

. Monitor competition and industry trends.

. Maintain consistency of the appearance of each product page.

. Proof catalogs to ensure imagery, spelling, and punctuation are precise.

Ford Motor Credit 2004 - 2005

Administrative Assistant / Accounts Receivable

. Enter daily financial transactions manually and by computer.

. Maintained general ledgers recording status of accounts to make sure all

accounts balance.

. Balance ledgers and prepared financial statements.

. Maintained clerical functions such as data entry, answering phones,

copying & faxing.

. Prepare daily deposits after confirming payoffs and balances.

North Fork Bank 1999 - 2003

Customer Service Representative

. Investigate and utilize skip-tracing methods to locate customers with

delinquent accounts.

. Review accounts to educate and inform customers of credit risks and

provide solutions.

. Collect on past due accounts that are 30, 90-120 days past due and make

appropriate decisions.

The Revenue Maximization Group, Inc. 1995 - 1999

Customer Service Representative

. Secured revenue through high call volumes and negotiated payment plans.

. Managed and maintained health insurance payouts using company systems.

. Processed medical claims and contacted customers if claims were denied.

. Consistent use of ICD-9 and understanding patient's medical diagnosis.

Related Qualifications

Proficient in the following programs:

Microsoft Windows, Microsoft Office Suite, and Excel

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