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Customer Service Manager

Location:
West Plains, Missouri, 65775, United States
Posted:
March 31, 2011

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**** ****** **** **** **** Plains Mo *****

Cell: 417-***-****

E-mail: ***********@*****.***

******* M. *******

Objective:

I am looking for a company that can benefit from my knowledge of

routing, dispatching, logistics, operations management, and customer

service while providing opportunities for personal and professional

growth and advancement.

Qualifications:

Energetic, aggressive, resourceful, and strong leadership

qualities.

Strong organizational skills in routing and route planning, personnel

training and development, customer service, dispatch, logistics, DOT

compliances, and operations management and building team efforts.

Knowledge of computers, invoicing, reporting systems, safety and

training programs.

Class A CDL driver's license.

Professional Experience:

January 15 2011 to Present Manpower Temp Service

West Plains Missouri

I was hired to work for Invensys Warehouse as a

Material handler I work on the line helping to build systems. I Help

sort parts and check for leaks to ensure the highest Quality products.

July 2008 to June 2009 Diakon

Logistics Austin Texas

Assistant Manager

I was hired to help manage an Owner Operator delivery operation

in the Austin Texas area. The Owner

Operator's delivered Furniture and appliances for Conn's

Warehouse. I worked with customer service

to insure high Quality service. I was in charge of all invoice

billing to Conn's and settlements to the Owner Operators. I was also

in charge of all weekly reports, issuing purchase orders, and data

entry. I assisted with Routing the Owner Operators delivery schedule.

September 2006 to February 2008 Bright Transportation

Dallas/Austin Texas

Operations Manager

I was hired to manage a sod delivery operation in the Dallas

area. I was transferred to Austin to start up and Manage brick

delivery operation that consisted of five tractors with flatbeds and

attached forklifts delivering to jobsites in the Texas market. I was

in charge of customer service, hiring personnel, billing, payroll,

driver safety compliance and training, and equipment maintenance. The

Austin operation operated under cost projections, while providing on

time and accurate deliveries.

January 2004 to September 2006 Ryder Integrated

Logistics/Oprandi Dallas, Texas

Route Driver

Responsible for the safe and legal operation of 48' flatbed

equipment to deliver shingles from Owens Corning to accounts in Texas

and southern Oklahoma.

March 1999 to July 2003 Culligan Bottle Water

Dallas, Texas

Route Manager

Managed and developed the Bottle Water division in Gainesville,

FL before transferring to Dallas, TX. I routed over 9000 accounts to

maximize customer service, driver efficiency and company

profitability. I hired and trained new route personnel on company

policy and procedures, and technology. I worked closely with

management to develop and maintain monthly budget, as well as, the

whole office staff to retain and expand customer base. I also managed

the driver qualification files, controlled inventory, and equipment

purchases and maintenance as required.

April 1997 to March 1999 Jim Taylor Corporation

Maitland, Florida

Delivery Manager

Hired as route driver, promoted to Route Manager in April 1998,

Delivery Manager in July of 1998. I hired and trained new personnel

in company policy and procedures, time management, routing, customer

service, and safety and defensive driving. I helped restructure 19

routes to increase efficiency and customer service.

January 1993 to February 1997 Maidenbrook Bottled Water Inc.

Castleberry, Florida

Route Manager

Began start up company in January 1994, promoted to Route

Manager in February 19994, Senior Route Supervisor in October 1995. I

was cross trained in production and customer service. I was in charge

of hiring and training all route and installation personnel. I

transferred to open new facility in Castleberry, Fl in 1996. I was

recognized as the top Route Manager in the company.

January 1986 to January 1993 Sunrise Bottled Water St

Petersburg, Florida

Route Manager

Hired as a Route Manager for a start up company. I was cross

trained in production and customer service. Organized routes and

helped develop customer service and accounting programs. I also hired

and provided training for new employees.

Education:

Graduated from St. Petersburg High School June

1975

Graduated from United Truck Masters December 1989

E.A.F. Management Training Skills October 1998

References Upon Request



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