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Customer Service Technician

Cypress, Texas, 77433, United States
March 31, 2011

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Gregory N. Walker bs. A+

**** ****** **** ** ( Cypress, TX 77433( 713-***-**** (

IT Technician

Dedicated, skilled, certified IT Technician seeking to obtain a position in

an Information Technology environment adding value to a highly professional


Worked with Local and Wide Area Efficient with Microsoft

Networks, configuring PC devices Word/Powerpoint/Excel

and basic Networking

Proficient in Red Hat Linux, Maintained a high level of

Windows, various internet-related accuracy to achieve optimal

services and software outcome, Excellent team player

Competent in web hosting control Experience working with various

panels, Troubleshooting computers networking hardware such as

and building PC multiplexers,

routers, and switches

Proficient in Windows Knowledge of common network

2000/2003/2008 protocols such as TCP/IP


Professional Experience

Sales Associate

The Home Depot 2002-Present

. Responsible for maintaining outstanding customer service as per

Company standards

. Generating sales, merchandising, and safeguarding company assets

. Assist in floor moves and display maintenance

. Assist in processing, replenishing merchandise and monitoring floor


. Aid customers in locating merchandise

Data Center Technician

The Planet, Houston, Texas 2007- 2009

. Troubleshoot and resolved technical server problems on

Windows/Linux/Unix platforms

. Manage requests on internal ticketing system and maintained network


. Provided hospitable and enthusiastic assistance to customers and

prospects over the phone or on premises

. Perimeter patrols, monitor resolve and escalate

CRAC/HVAC/UPS/Generator units abnormal readings

. Installed, maintained, analyzed, troubleshoot and configured

PC's/routers/servers and various peripheral devices

. Install shelves, rails/racks/power strips within Data Center

Computer Laboratory Attendant

Prairie View A&M University, Prairie View, Texas 2001-


. Responsible for building, repairing, and maintaining computers in

laboratories while maintaining networks

. Provided helpdesk assistance for distance learning, and other common

hardware/software problems

. Prepared data using Microsoft Excel/ Word, PowerPoint

Computer Technician

High Tech Ltd, Houston, TX 1996 - 1998

. Provided daily technical support for connectivity, peripherals and

system maintenance

. Troubleshoot, built, upgrade memory and set-up computers

. Enable and disable accounts, directed end-user issues, provided timely

service to customers

Education & Credentials

A+ Tech Skills, TX November 2007

Information Technology Certification

B.S Prairie View A&M University, TX December 2006

Computer Engineering Technology

Member the Computing Technology Industry Association (compTIA)

Volunteer Activities

Worked with KaBoom in building play spaces

Assisted with food drive to hurricane Katrina Victims

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