Customer Service Quality Assurance

Colin Craft

**** ******* *****

San Diego, CA ***17

Phone: 760-***-**** Email: *****.*****@***.***

Objective: To acquire a position in a technical or administrative field

Summary of Qualifications:

Works well with Teams to Complete Projects, Excellent Troubleshooting skills,

Self Motivated, Confident and Dedicated.

Ability to detect, escalate and classify defects. Experience configuring

systems for WHQL tests via DTM studio. Experience with Quality Center and

Egain. Proficient in suite of Microsoft Office applications (Excel, Word,

Power Point, Access), and Openoffice suite. General knowledge of the

following operating systems installation, network setup and usage: Windows XP

/ Vista / Windows 7, Linux Red Hat/ Ubuntu. Operate and maintain industrial

and home / office printing systems. Experienced in image and text quality

grading.

Work History:

Eastman Kodak/Datrose/Sysintelli

May 14, 2007 - February 11, 2011

--Software/Firmware Quality Assurance Tester.

Running Auto and Manual tests via Mercury Quality Center. Imaging PCs and

configuring them for testing. Installing drivers and software for Desktop

printers. Testing printer functionality and compatibility with a variety of

cameras, phones, memory cards, etc. Work with a small team configuring

systems and running WHQL tests for Microsoft Driver Certification. Running

MD5 Hash to check software for changes or to ensure consistency when retail

software CDs are created. Creating ISOs for Internal testing, Alfa/Beta

testing, and final product release CDs. Creating spreadsheets to gather data

for engineers. Training and assisting new coworkers. Level 4 Customer Support

Engineer via email and Egain server. Work with the beta team to gather data

by observing beta testers setup and use unreleased printers, and suggest

changes to improve future customers' experiences.

Hewlett-Packard/Kelly Services

March 7, 2005 - March 7, 2007

--Test Operator

Running writing system based tests on industrial printing systems, collecting

data, entering editing and querying data in a local data base, image creation

and manipulation, qualifying firmware, training coworkers on usage of imaging

systems and test procedures, computer hardware & imaging system setup network

configuration and maintenance, providing data to technicians and engineers

for research and development as well as for procedures and structures of

future tests.

Zoological Society of San Diego

March 7, 2002 - May 1, 2004

--Merchandising Operations Technician

Responsible for register maintenance, temporary setups for sales, and work

place safety

--Relief Lead (Shift Manager)

Responsible for opening shops, distributing banks, overseeing operations,

merchandise orders, scheduling, providing customer service, keeping the team

focused, closing, and nightly totals

Education:

--High School Diploma

--May - December 2004, studied at Coleman College to obtain skills in

computer troubleshooting and hardware maintenance, networking, use of

Microsoft Office applications, basic HTML, and the installation and

configuration of multiple operating systems. Received certificate of

completion for Computer Applications and Networking core program from Coleman

College.

--January 30th - April 2nd 2011 - SDCE North City, PHP and MYSQL Online

Course.

Contact this candidate