Training Sales
Resume:
Edward K. Mullarkey
***********@***.***
Summary of Qualifications
A facilitator of change and highly skilled CIS training and consulting professional specializing in Oracle
Utilities Customer Care and Billing and PeopleSoft ERM; proficient in all phases of the ADDIE training
model and CIS change management methodologies. Project list includes over 30 private and municipal
electric, gas, water and waste water utilities in regulated and deregulated markets with customer bases
ranging in size from 5,000 to 9 million residential, commercial and industrial customers. Possess a unique
blend of CIS expertise, customer focus and excellent communications skills that result in innovative,
highly effective training and change management. Additional skills include:
• •
Full cycle CIS training implementation Training needs analysis and planning
• •
Business process review and analysis Documentation design and development
• •
System testing and test script development ILT, LVC and WebEx training delivery
• •
Go-live and post go-live support Oracle LMS and eLearning authoring tools
Professional Experience
Oracle University 2007 – 2010
User Adoption Services - Principal Instructor
• Conducted detailed client functionality assessments and customized initial implementer training
accordingly resulting in more rigorous and productive business process and fit gap analysis
• Collaborated closely with project management teams, department heads and stakeholders to
assess training needs, identify measurable goals and objectives and develop training plan
• Utilized leverage learning techniques that accelerated user acceptance and the change process
• Rescued a CCB training project for a major Canadian electric utility – prioritized training team
tasks, reevaluated business processes, customized documentation, supported configuration test
teams, delivered train-the-trainer and end user training on time and within budget
• Designed, developed and delivered Oracle Utilities LVC CCB Overview Course subsequently
published and marketed by Oracle University and the Oracle Partner Network
• Supported implementation teams with conversion data testing and complex bill error analysis;
developed and documented timely and efficient solutions
• Conducted boot camp training sessions for Oracle’s newly hired Customer Care and Billing
business analysts, architects, designers and project directors
• Delivered Oracle’s CCB SA Type, Rates, Field Activity and Credit & Collections Configuration
Workshops for utility clients and system integration partners
• Consistently achieved above a 91% satisfaction score on all client and partner evaluations
SPL WorldGroup Inc. (Acquired by Oracle) 2005 – 2006
Training Consultant
• Primary instructor for SPL’s CCB Functionality for Implementers Course
• Conducted Customer Care and Billing core team, functionality and end-user training for utility
clients throughout North America
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• Developed and delivered SPL’s PeopleSoft to CCB Transition Course for implementers preparing
to upgrade clients from PeopleSoft ERM to SPL’s CCB
• Delivered advanced CCB functionality training including Interval Billing, Business Intelligence,
Business Process Assistant, Case and Premise Management for client utilities
Blue Heron Consulting 2004 – 2005
Functional Consultant
• Functional Consultant and training lead for the North American phase of a global PeopleSoft ERM
implementation
• Facilitated cross functional business process reviews and training needs analysis
• Provided functionality, configuration and design oversight and support
• Trained system configuration testers
• Developed and delivered highly customized end user training
SPL WorldGroup Inc. 2000 – 2003
CIS Trainer
• Delivered PeopleSoft CIS and SPL CorDaptix core team and end-user training
• Developed customized training data bases and conducted system testing
• Provided go-live and post-go live support for four critical CIS go-live events
• Analyzed and provided timely solutions for complex billing, payments, field activity, metering and
account consolidation errors
• Consistently achieved above a 91% satisfaction score on all client evaluations
Independent Business Development Consultant 1992 – 2000
• Provided project management, systems implementation and business development services to
the energy, distribution and small business community
Comcast Cellular, Director of Sales 1989 – 1991
• Recruited, trained and deployed a cellular direct sales force and managed indirect authorized
agents and retail sales channels
Education
Baruch College, City University of New York, BBA cum laude
Presentations and Recognition
• SPL Encompass 2005 User Conference Phoenix, AZ – Enhanced Usability in PeopleSoft
ERM 8.95
• SPL Encompass 2006 User Conference Orlando, FL – Introduction to The Value &
Functionality Of SPL Business Intelligence 1.5
• Oracle University Quality Club Member for Excellence in Teaching 2008
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