Customer Service Project

Esteban Gonzalez

*** **** *** ****** **, ***** 626-***-**** *******@*****.***

Objective

Computer Professional seeking opportunity to demonstrate the technical, customer service, communication and project

coordination skills.

Profile

Self starter, team motivator who builds relationships with other groups to satisfy project objectives. Utilizes management skills

obtained in the military to organize and prioritize tasking. Ability to adapt to stressful situations and overcome unexpected

obstacles. Assess current work practices and discover new ways to increase productivity while also saving money.

Strong believer in documentation and sharing information to keep everyone current on configurations, projects and upcoming

events.

Skills Summary

Project Coordination Assest Management Server Account Administration

Technical documentation Customer Service Script Development

Application Deployment Application Wireless Network Surveying

Printer Management Auditing Professional Presentations

Group Policy

Management

Employment History

DESKTOP ENGineer: Pomona Valley Hospital Medical Center (MAR 2008 – feb 2011)

Provided technical support for clinical and business applications.

Installed and troubleshoot devices such as printers, scanners, servers, desktop and laptops.

Deployed and developed packages through Altiris Deployment Solution.

Create and maintain Win XP and Win 7 operating system images.

Implemented security measures through local group policies and third party utilities.

Documented several step by step application configurations for entire desktop team.

helpdesk tech: pomona valley hospital medical center (Aug 2006 – Mar 2008)

Oversee the stability of the DataCenter comprised of 200 severs.

Maintained back up tapes for various legacy systems.

Monitored charges via the interface program OpenLink.

Maintained shift log for leadership.

Managed daily department reports.

Trained helpdesk personal on policies and procedures.

Provided support for clinical and non clinical accounts.

network support specialist: san gabriel pomona regional ctr (may – july 2006)

Provided security support for highly confidential social work information.

Installed and troubleshoot scanners, printers, faxes, laptop, desktops and servers.

Assessed IT processes and recommended procedures for storing and repairing devices.

Desktop technician: k tech computer services (Aug 2005 – apr 2006)

Computer consultant servicing the LA County area.

Installed and troubleshoot devices such as printers, scanners, servers, desktop and laptops.

Upgraded sites with the latest technology.

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Esteban Gonzalez

810 Hyde Ave Pomona CA, 91767 626-***-**** *******@*****.***

Offered maintenance packages for out of warranty computers.

Employment History continued

Cryptologic Technician – united States navy ( dec 1999 – Aug 2005)

Leadership Training

Advanced Leadership Training

Reimaged workstations.

Installed and troubleshoot scanners, printers, faxes, laptops, desktops and servers.

Cleared to troubleshoot sensitive compartmented devices for Naval Security Group.

Ordered equipment and tracked IT assets.

Created electronic forms to reduce printing costs.

Installed and configured PKI certificates for confidential e mail distribution.

Successfully trained 11 technicians.

Assigned work request via the application Remedy.

Accomplishments

Reduced installation costs of EMED project by 25k.

Created DVD tower for surgery saving 5k in vendor fees.

Education

Devry university – pomona, ca

Network Communication Management, Still Attending

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