Engineer Customer Service

Spencer Carlson

***** **** **** ***. ? Arvada, CO 80005 ? *********@*****.*** ? (720) 771-

3735

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QUALIFICATIONS SUMMARY

Sr. Systems Engineer with solid technical foundation who is resourceful,

competent, and innovative with multiple current IT technologies including

Enterprise Virtualization design, deployment, and administration using

VMware ESX. Firsthand experience in building and supporting large multi-

site data centers with 1000+ servers using both virtual and physical

platforms, providing effective leadership and support to engineers across

multiple locations, and increasing IT value by delivering and maintaining

effective solutions across the enterprise for increased reliability with

4x9's and 5x9's SLAs using ITIL based process and procedures.

Talents Overview:

. Troubleshooting Marksman: Naturally analytical mind trained and

experienced to quickly and accurately find, resolve, communicate, and

rectify the root cause of IT issues. Use technical knowledge, non-

bias fact gathering, cause/effect correlation, and logical step

thinking skills for effective troubleshooting and resolution of IT

technical issues and enterprise process and procedure refinement.

. Solutions Architect: Successfully design, build, maintain, and

improve IT environments using an enterprise mindset backed with ITIL

based thinking along with solid technical skills and experience.

Understand the broad spectrum of interoperating IT environments and

provide scalable solutions and standards that align with the goals and

objectives set by the business.

. Communications Specialist: Effectively communicate with the wide

range of company personnel, from technical engineers to managers and

executives, using the appropriate IT language and detail level.

Convey IT information successfully through verbal, email, as well as

documentation and drawings.

Proficient Technical IT Skills:

. Virtualization: Design, implementation, and administration of

enterprise VMware ESX environments managed by Virtual Center vSphere.

Configure SAN based ESX cluster configurations of HA, DRS, VCB, and

vMotion of approximately 100 ESX hosts and 1000+ VM guests. Server

consolidation physical to virtual (P2V) conversions. Current VCP on

VMware 3.x and in process of updating cert to vSphere 4.x

. Windows Servers: Sr Systems Engineer experience of infrastructure

design, implementation and systems administration of large 1000+

Windows server 2008/2003 environments managed with infrastructure

tools such as: Symantec Altiris NS and DS, Symantec Netbackup, Trend

OfficeScan, HP Openview, and HP SIM.

. Networking: Highly proficient and experienced in all aspects of the

TCP/IP V4 protocol including securing, subnetting, troubleshooting and

routing.

Career Highlights:

. Key contributor in building VMware ESX environment at DIRECTV 2005-

2009

o Primary role of building initial VMware environment of 50+ ESX

hosts at DIRECTV - Denver.

o Participated in the design and implementation of a redundant and

scalable virtualization solution using VMware ESX and EMC SAN

storage that was deployed across the DIRECTV enterprise.

. Participated in moving two large DIRECTV Enterprise data centers 2006

and 2010

o 2006: Responsible for planning and successfully moving a 4x9's

customer facing environment of 100+ servers to a new data center

with no application downtime.

o 2010: On a team of Infrastructure Admins who successfully moved

over 500 WIN servers to a new Tier-4 data center. Successfully

implemented virtualization and new enterprise standards while

incurring no downtime during migration.

PROFESSIONAL EXPERIENCE

DIRECTV - Englewood, CO

September 2005 to Present

Sr Windows System Engineer

Currently: Team Lead of the Windows Server Services - an Enterprise team of

eight Systems Engineers/Administrators responsible for designing,

implementing, and supporting a highly available infrastructure of 1500+

Windows servers across 12 DTV locations in North America running in a mix

of both physical and virtual environments.

. Key player in design and deployment of enterprise virtualization

project using VMware ESX servers and EMC SAN.

. Create scalable solutions for enterprise wide implementation of core

infrastructure Windows environments.

. Team member responsible for deployment of OS patches and updates to

1500 servers

. Help to create and ensure enterprise standards and policies are

followed for environment integrity.

. Provide timely response and resolutions for both trouble tickets and

new project implementations.

. Provide 24x7 on-call enterprise support during pager rotation.

IBM Contractor / TEK SYSTEMS - Denver, CO January 2005 to

September 2005

Enterprise Systems Administrator: IBM/Nissan North American data center

Systems administrator responsible for improving systems reliability and

uptime while simultaneously reducing operating costs through implementation

of IBM blade centers and server consolidation through virtualization

migration.

. Participated in aggressive migration project of existing physical

servers onto VMware for server consolidation.

. Responsible for the health, security, and functionality of 350 Windows

2000/2003 servers.

. Installation, configuration, and support of: IBM blade centers, Dell

and HP/Compaq servers.

. Maintain critical client web and data layer servers in multi-tier

Internet facing and internal DMZs

. Configure ISA secure proxy and firewall servers to reverse proxy IIS

sites to the Internet and intranet.

. Manage digital certificates on IIS and ISA servers for secure SSL

communications.

INTEGRITY COMPUTER SOLUTIONS - Westminster, CO February

2003 to December 2004

Business Owner/Independent Contractor

Post Dot.com bubble, started business as independent contractor providing

computer and networking solution services to small business and home office

clients.

. Install, configure, and maintain operating systems and applications as

needed by clients.

. Install and configure networking equipment and Windows services such

as: VLANs, AD, DHCP, DNS, WINS, etc.

. Provide operating system and application training as necessary.

. Build customer base through effective communication and rapport

skills.

. Responsible for marketing, tracking, and invoice tasks related to

maintaining my customers.

FINALI CORPORATION - Westminster, CO July 2000 to

January 2003

Systems Administrator

Systems Administrator for an online e-commerce and call center startup

company providing outsourced online sales assistance and customer service.

. Responsible for reliable operation of 35 Windows servers including

Domain Controllers, File, Print, IIS, and Exchange hosts.

. Monitor and maintain security patches and Anti-virus protection on

servers, email, and client computers.

. Provide data security through implementation of Backup Exec and

maintain tape rotations of vaulting backup sets to an off-site

facility.

. Assist network engineer in maintaining LAN/WAN equipment through Cisco

6500 switch management and maintaining various router configurations.

TELETECH - Thronton, CO November

1999 to July 2000

Systems Administrator - GTE

Senior Systems Administrator on a team of 9 admins spanning 4 Teletech

sites across North America.

. Responsible for reliable operation of a domain of 25 NT servers and

350 NT workstations in a local call center.

. Managed and maintained Active Directory, WINS, Exchange 5.5, Trend

Anti-Virus, and Backup Exec.

. Remotely implemented new software rollouts and updates to client PC's

via login scripts and on-demand installation scripts using SMS

executable packages.

. Effectively troubleshoot and resolve network and application

connectivity issues between multiple sites.

. Work closely with other site administrators to achieve standardization

between all four Teletech/GTE sites.

EDUCATION

Provider Achievements

. HP Education Services, October 2010 ITIL V3 Foundation

Certification

VMware Education Services, September 2008 VCP - VMware

Certified Professional

New Horizons Colorado, April 04 - April 05 Microsoft MCSE

2003, Security+, Net+

Knowledge Alliance, Oct 97 - Jan 98 Microsoft MCSE NT

Front Range Community College, Jan - Apr 98 Network

Administrator Certification

. DeVry Institute of Tech, July 84 - June 86 Associates Degree -

Electronics [pic]

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