Customer Service Representative
Resume:
Caleb A. Tate
San Jose, Ca 95112
Cell: 916-***-****
Email: **************@*****.***
OBJECTIVE: Seeking a Customer Service Representative Position a role that utilizes
my customer service skills, data entry & computer experience,
i nterpersonal and problem solving skills in any form of operations.
EDUCATION
Associates Degree(AA) in General Studies, American River College, Sacramento, Ca 2007
Bachelor’s Degree (BA) In Business-Finance, San Jose State University, San Jose, Ca (In
Progress)
HIGHLIGHTS:
Over three years customer service experience in sales and marketing
Inbound and outbound call center experience in customer service as well.
Proven record of dependability and increasing responsibility
Reputation for being well-organized, following through, and completing projects
successfully.
Strong interpersonal and written communication skills
Ability to work independently or on a team.
RELEVANT EXPERIENCE
Chegg.com Customer Service Department, Lever 2 Supervisor, Santa Clara, Ca
8/2010- Present
Inbound/Outbound Customer Service Center (Online Chats, Phone Calls)
Take customer service escalations from Level 1 Customer Service representatives.
Monitor Level 1 chats and guide accordingly (Green Text Online Chats)
Handle “Tickets” (Unsolved Escalations) with unsatisfied customer using multiple
forms and documents as well as make case-by-case decisions for customer
satisfaction.
Make reports on Level 1 representative progress as well as handle specific
assignments given from Level 3 Managers (i.e. Customer Service Tests, Policy
Quizzes & Monitor Calls/Chats) Given specific time frame to complete each
assessment.
Retail Sales Associate/Cashier, The Sports Authority, San Jose, Ca
11/09 - Present
Assist customers throughout the store in selecting, purchasing and receiving coverage on
various products throughout the store:
Provide excellent customer service throughout the day.
Promote add on items to help increase store sales.
Handle cash, gift cards, money exchanges when working cash register.
Have excellent knowledge of entire store inventory for customer service not only
in my department but throughout the store.
Maintain a clean, friendly working area for customer to shop in.
Customer Service Representative, Beutler Heating and Air Conditioning, McClellan, Ca
6/08-7/08
Appointment setter for heating and air conditioning installation or repair for all of Northern
California, including: San Joaquin Valley, Central Valley and Bay Area.
Facilitated homeowners in reaching air quality control of their satisfaction within their
time schedule.
Clarified appointments by making outbound calls to homeowners and technicians.
Referred customers to new merchandise offered by the company when necessary.
Computer skills required such software as Microsoft Outlook, Microsoft Word and
company software for communication throughout the office such as:
Emails sent from one CSR to another to insure confirmation of appointments.
Emails sent to the dispatcher in case of scheduling error.
Hourly memos for new policies throughout the office.
Front Desk/Customer Service Representative, Folsom Premium Outlets, Folsom, CA 2/08-
6/08
Actively serviced customers in person or by phone to information, events, and promotions
throughout the shopping plaza.
Facilitated customer in direction in person or by phone of the location of the shopping
plaza.
Referred customers to promotions and gift cards associated with the shopping plaza when
necessary.
Submitted all sales and receipts for purchases made in front office in company system
daily.
Computer skills required use of Microsoft Word, Excel and Outlook
Responsibly handled paperwork for over 70 stores throughout the shopping plaza
concerning employee parking, maintenance, security and supplies.
Coordinated rest breaks via walkie talkie for all security and janitorial staff on duty
Prepared copies and emails of company notices to all stores located in shopping plaza.
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