Sales Representative Human Resources

Franz Garcia

**W*** Burlington Avenue ? Naperville, IL 60563 ? 630-***-**** ?

**********@*****.***

PROFILE

Technology professional with 12 years experience in administering,

maintaining and migrating messaging and collaboration software. Able to

work in fast paced environment from medium to large user community

providing exceptional support in systems network, email/applications

administration and end-user service.

FUNCTIONAL EXPERIENCE

SENIOR SYSTEMS/LOTUS NOTES/DOMINO ADMINISTRATOR

. Planned and performed migration of various legacy systems using

Groupwise, Exchange/Outlook and Lotus Notes for both server and client

environment.

. Collaborated with the user community, networking, programming and service

support implementation of software upgrades and major patch installations

for servers, desktops and laptops users.

. Improved system stability by providing a scheduled server maintenance and

patch program.

. Provided tier1 to tier3 level support as needed to ensure smooth

operation of collaboration system.

. Provided hardware technical support for the Blackberry Groupwise and

Lotus Notes environment.

. Maintained and supported Postini and Common Store for Domino archiving

solution and Lotus Sametime application and other collaboration software.

. Assisted in improving Tier1 Client Service Support by creating reference

documentation on technical request and issue resolution approach.

. Implements best practice solutions for the messaging and collaboration

environment, and migration of new or existing application updates.

LAN/DESKTOP SUPPORT (LEVEL II)

. Administered and maintained Local Area Network, Windows NT environment.

. Resolved and maintained network issues in an Ethernet TCP/IP environment,

hardware printer issues, and client workstation support.

. Scheduled and maintained backup plans and patch application for Windows

NT Servers.

. Responsible for documentation of all helpdesk calls including resolutions

. Windows NT Administrator for the Human Resources department.

TECHNICAL SALES REPRESENTATIVE

. Top performer for a film coating company consistently exceeding sales

target.

. Developed a strategy to identify and land new business from new and

existing customer base.

. Performed product and account management to existing customer base.

WORK HISTORY

OPEN SYSTEMS TECHNOLOGY 08/2010-Present

Kirkland & Ellis LLP, Chicago, IL

. Technology consultant for a legal service company serving the US and

global market.

. SME for the service desk and also point of escalation for the desktop

technicians

. Support role for the migration effort from Lotus Notes to

Outlook/Exchange 2010

Modis, Inc.

THE BANK OF NEW YORK-MELLON 01/2009-08/2010

Senior Lotus Notes Administrator R8, Pittsburgh, PA

Team member of the Senior Migration team responsible for migrating legacy

systems.

. Support 45,000 users throughout the enterprise wide messaging and

collaboration platform.

. Responsible for migrating 25,000 Shared resources from

Exchange/Outlook 2003 and Legacy Lotus Notes 6.5 to Lotus/Domino 8.05.

. Contributed in improving SLA metrics for the 3rd level Lotus Notes

Administration group.

Franz Garcia Page 2

THE COMPUTER MERCHANT LLC 09/2008-12/2008

Hyatt Corporation (CSC Corporation client site), Oakbrook Terrace, IL

Senior SME Messaging and Collaboration

. Support 15,000 users in an enterprise environment throughout North

America

. Provide technical support for the current migration effort from

Groupwise to Lotus Domino R.8.0

IBM GLOBAL SERVICES NORTH AMERICA 01/2000-09/2008

ABN AMRO Bank Client Site, Chicago, IL

Groupware and Messaging Administrator (Lotus/Domino)

. Support 25,000 users in an enterprise environment throughout North

America

. Support Lotus Quickplace, Blackberry, Domino.doc and Sametime Connect

TDK CORPORATION OF AMERICA, Mount Prospect, IL 01/99-01/2000

MIS Helpdesk/ NT Administrator

. Administration and resolution of Lotus Notes and Domino issues for 500

users.

. Windows NT Administrator for the Human Resources department.

EDP CONTRACT SERVICES (CONTRACT AGENCY) 05/98 - 01/99

FIRST CHICAGO BANK, Wheaton, IL

LAN/Desktop Support (Level II)

. Responsible for resolving Novell LAN/Desktop issues for 1500 users

within Chicago and Suburbs.

. Experience in NW ADMIN, Intel Landesk and SYSCON, PC Anywhere

KIMOTO TECH, INC, Wood Dale, IL 11/95 - 05/98

Technical Sales Representative

. Developed a strategy to actively pursue potential clients, which led

to new accounts.

. Enhanced relationships with existing accounts resulting in an even

higher sales volume.

EDUCATION

Devry Keller Graduate School, Chicago, IL - currently pursuing Masters in

Information Systems Management with Information Systems Security

specialization

Graduate Certificate Program Local Area Network, November 2000

De Paul University, Chicago IL

Unix Certificate Network Systems

Illinois Institute of Technology, IL

Bachelor Science in Graphic Communication, June 1995

California Polytechnic State University, San Luis Obispo, CA

TECHNICAL CERTIFICATIONS

. MCITP Messaging Administrator Exchange 2007 (In progress)

. Certified Systems Administration Associate Lotus Notes and Domino Release

8.0

. Certified Lotus Notes Specialist 4.6, Certified Lotus Professional R5 &

R6 Systems Administrator

. ITIL( IT Infrastructure Library) Certified

. Microsoft Certified Systems Engineer NT 4.0

TECHNICAL SKILLS SET

Local Area Network

Microsoft Windows XP Windows NT

Peregrine Problem/Change Management Software IronMail email concepts

Remedy Problem Management Software ArcServe Data

Backup

Groupware concepts Citrix Desktop concepts

Blackberry TCP/IP

Documentation and Best Practice Implementation SMTP

QA Process Windows server 2003

IT Infrastructure Library MS Exchange 2007

concepts

MS Powershell concepts Active Directory

concepts

Lotus Notes and Domino R4, R5, R6, R7 and R8 AS400

Lotus Sametime Basic Java Programming

Lotus Quickplace Sharepoint concepts

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