Customer Service Data Entry
Resume:
T ynesha Richardson **** Ardmore Way, Baltimore, M D 21206
********@**.***
Objective
Diligently, highly motivated, and determined student seeking to obtain more knowledge in all fields of customer
service.
Education
The Art Institute of York, Pennsylvania___________________________________March 2008-present
Student: Pursuing an Associates degree in Fashion Marketing.
Skills Summary
Proficient in Microsoft Office and iWork Experience using all Apple products
• •
Experience using a number of office Skilled in customer service, store
• •
equipment (copier, fax, multi-line phone advertising, and promotion
systems, etc) Excellent in communication and
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Experience using data entry software organizational skills
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Excellent in finding the complete solution Able to lift 40lbs
• •
Able to type 60 wpm
• •
Relevant Professional Experience
Apple Inc., Towson, Maryland__________________________________________Aug. 2010-Mar. 2011
• Specialist
o Used genuine enthusiasm to turn and excite perspective customers into “promoters”
o Worked diligently with a large team, maintaining a healthy work environment
o Provided all customers with quality customer service
o Operated an excessive volume of telephone calls
o Facilitated workshops, personal set-ups and training sessions for customers
o Managed Genius bar reservations
o Maintained the upkeep of store
The Art Institute of York, Pennsylvania, York, Pennsylvania________________Sept. 2008-Sept. 2009
• Librarian Assistant
o Experience using data entry software (Millennium database)
o Managed and collected monies from library transactions
o Maintained and organized library books, dvds, and other items
o Assist customers in the ordering and delivery of library materials
o Monitored and assists patrons in the lab area
o Addressed customer concerns and request via telephone and email
o Ensured the maintenance and upkeep of library equipment (copiers, printers etc)
Downtown Locker Room, Baltimore, Maryland___________________________Jan. 2007- July 2007
• Sales Associate
o Provided quality customer service, assisting them with any questions/concerns
o Maintained the upkeep of store floor and inventory.
o Assisted franchise in advertising and sale of merchandise.
o Worked with Locker Room stores to locate otherwise unavailable items.
o Identify and retag damaged merchandise
o Facilitated training of new employees.
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