Software Engineer Technical Support

Michael E. Case

**** ****** **. 254-***-**** (h)

Killeen, Texas 76543 abhocv@r.postjobfree.com

Objective A career in the IT field where my skills with

computers can be utilized to there full advantage

and push me to learn more.

Experience

U.S. Army In charge of company Nuclear Biological & Chemical

Ft. Hood, Texas room

Team Leader, S.A.W. Developed & lead training exercises to survive an

Gunner NBC threat.

Bradley Driver, Humvee Supervised a team of soldiers in combat

Driver Trained to work in stressful and fast paced

Humvee Gunner environments

2001 - 2010 Responsible for hundreds of thousands of dollars

worth of equipment over 8 years.

Light Communications Responsible for the re-design of Cisco

Petaluma, California Collaboration Server Software for company needs

Jr. Software Engineer Developed and maintained software documentation

2000 - 2001 Deployed Cisco collaboration software on-site for

Aventis Pharmaceuticals in New Jersey

Cyberhighway ISP Team lead for entire tech. Support office

Boise, Idaho 100% customer satisfaction

Sr. Technical Support Responsible for creating company's call tracking

Business Technician software in PHP 3.0

1999 - 2000 Responsible for on-site business support

Responsible for hundreds of thousands of dollars

worth of technical support hardware.

Solera Responsible for all aspects of company LAN/WAN

Garland, Texas design, development and integration.

Computer Repair Responsible for troubleshooting and replacing

Technician hardware in computers

1997 - 1999 Built and configured thousands of computers the

company sold

Education A.A. Professional Network Specialization, CTC,

Killeen, Texas

Hardware and software installations and

Qualifications Configurations

Hardware and software troubleshooting and repair

Phone and on-site support of systems and networks

Multiple system installation and configuration in

unison

Friendly, dedicated and hard working

Windows & Linux support

Affiliations Fort Hood Area Football Association Webmaster &

assistant coach

Skills Visual Basic, PHP, Python, CSS, XML

Drupal CMS, Smarty templates, Wordpress

Code Igniter PHP framework

MS Excel, Word, PowerPoint, Access

MySQL, SQLite

Adobe Photoshop CS*, Adobe After Effects CS*, GNU

Image Manipulation Program (GIMP), Windows, Linux

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