Customer Service Manager
Resume:
Debra Yates
Chicago IL *****
**********@*****.***
Work Experience
Chief Operating Officer
*/****-*/**** *.W.B.C. (NPO)
Recruit participants and companies to partner with organization for the purpose of
sponsoring, training and hiring program participants . Prepare and
conduct informational presentations and seminars. Organize, supervise and track
all fundraising events and proceeds. Prepare statistical and organizational reports
as it relates to all affiliated programs, participants and services.
Admissions Advisor
4/2006-12/2008 CTU Online, Chicago IL
Responsible for contacting, interviewing and enrolling prospective students in fast
paced call center. Giving detailed explanation of degree programs, tuition cost and fees.
Assist with the submission of students Financial Aid application and related documents.
Scheduling and assuring students participation in Student Orientation, Open House and
First day of class. Responsible for student retention. Maintain and exceed enrollment,
start and deposit goals.
Admissions Advisor
7/2004-9/2005 Kaplan University, Chicago IL
Interview, qualify and enroll students in call center envorinment responding to up to
200 calls per day as well as online chat responses. Log and update student information
in tracking system. Collect required information on data sheets to asses students goal
and academic needs. Provide student with Financial Aid information Track and follow
up with student progress while maintaining and exceeding individual enrollment goals.
Admissions Coordinator
9/2003-1/2004 Caremark Rx Inc., Lincolnshire IL
Performed detailed benefits and eligibility verification of Insurance benefits for new
and existing clients. Tracking and validating demographic and reimbursement
information on clients into data base. Received and completed referrals from
physicians, nurses, case managers and other referral sources. Obtained medical
information and documents required by payor. Contacted patients to inform them of
insurance benefits and out of pocket expenses. Communicated with management on the
status of orders, issues or delays.
Project Coordinator
5/2003-12/2003 McNutt Construction Chicago IL
Prepared and maintained employee and certified payroll. Managed, budgeted and
scheduled construction project. Directly responsible for more than 30 employees.
Reviewed and prepared construction documents including but not limited to Purchase
orders, Change orders, Schedule of values, Accounts payable and recievable. Ordered
and maintained log of all equipment and materials. Maintained excellent
communications between Contractors, Archetects, Suppliers, Employees and Laborers.
Benefits Coordinator
9/2001-8/2002 Hewitt Associates Lincolnshire IL
Managing the ongoing process of client health and welfare defined benefit plans and
accounts receivable for sales and collection teams. Tracked, prepared and submitted
employee payroll. Supervised all daily office operations and procedures.
Customer Service Represenative
8/1996-12/1998 MCI WorldCom Chicago IL
Assisted customers with billing inquiries and complaints as well as product changes and
updates. Logged all customer exchanges in database. Reviewed and prepared daily
report of customer exchanges and resolutions with manager.
Education
General Studies coursework completed
8/1976-7/1978 Northeastern IL University
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