Customer Service Manager
Resume:
N eal Dyekman
**** *. ****** ****** ********@*****.***
Phoenix, AZ 85018
Education:
Arizona State University, Bachelors of Applied Science, Psychology 2003-2007
Kendall College, School of Culinary Arts, Associate of Applied Science 2000-2003
Job Experience:
Prudential Financial Nov. 09- Mar. 11
Financial Professional Associate
Contacted clients in regards to financial/insurance products
Utilized client relationship sales process to uncover their needs and goals
Analyzed each clients current financial situation
Input data into solutions software, insurance illustrations and timekeeper
Presented financial recommendations to clients
Networked with other financial professionals and organizations to grow business
Magellan Health Services Nov. 08-Aug. 08
Case Manager
Managed a case load of 30 – 45 clients
Assisted clients with securing living, educational, and social needs
Communicated with staff at hospitals, jails, and other institutions
Led morning meetings with my clinical team
Scheduled weekly and monthly staffing involving numerous parties
Simply Servers Jan. 08-Oct. 08
Food Server
Contracted out by catering companies and private employers
Help set-up buffets, dining services, and private parties
Qualitystocks.net Dec. 07-Oct. 08
Paid writer
Wrote financial articles on small cap companies
Posted financial articles on qualitystocks.net website
City of Scottsdale Sept. 04-May 07
Recreation Leader II
Coached basketball, volleyball and track and field grades 4-6
Supervised coaches and parents during sporting events
Site Supervisor of all youth basketball and volleyball games
Registered participants through company’s computer system
Answered phones and provided customer service
Communicated with parents in a professional manner
Facilitated adult men’s basketball league
Boys and Girls Club May 04-Aug. 04
Supervised 40 kids aged five and six years old
Planned all activities throughout the day and week
Communicated with parents
Responsible for driving 15 kids on field trips
Organized and planned events
Professional Licenses:
Life Producer
Accident/Health Producer
Property and Casualty Producer
Series 6
Series 63
Volunteer Work:
Students for International Change Jan. 07-Aug. 07
Traveled to Tanzania to teach HIV preventative education
Taught HIV/AIDS preventative education in rural communities
Planned games and activities in the schools for students
Communicated with community leaders about HIV/AIDS
Established community teachings
Organized and managed a soccer tournament among the villages
“Hope in the Face of AIDS” Charity dinner Sept. 06-Apr. 07
Donations coordinator
Cold called businesses/companies/hotels and restaurants
Wrote and sent letters to businesses for donations
Followed up with the appropriate contacts for possible donations
Monitored staff to contact businesses about donating
Mediated delivery and pick-up of donation items
Distributed donation items to event participants
Habitat for Humanity January 2006
Constructed houses
Safeway LPGA Golf Tournament March 2005
Caddied for corporate sponsors
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