Customer Service Sales

Danielle Wallace

**** ****** **** *** ? Herndon, Virginia 20171 ? 757-***-****

****************@*****.***

OBJECTIVE: To obtain the Executive Coordinator / Administrator position

which will enable me to use my strong organizational skills, educational

background, and ability to work well with people.

EDUCATION

Old Dominion University, Norfolk, VA

Bachelor of Science in Communication awarded May 2008 Minor: Marketing

COMPUTER SKILLS: Microsoft Office Suite, Internet, Lotus Notes, and Social

Networking sites

PROFESSIONAL DEVELOPMENT: Event Planning Business Seminar, Event Planning

for Old Dominion University

RELATED WORK EXPERIENCE

Event Coordinator Intern

Tidewater Physical Therapy, Newport News, Virginia

(March 2006 - June 2006)

. Planned the PenAm Golf Tournament which benefited the Arc of the

Virginia Peninsula.

. Coordinated all meetings.

. Negotiated and wrote up contract for catering to ensure all details

were correct and properly maintained.

. Solicited sponsors for advertisements, sponsorships, and monetary

tournament donations which accrued $5,000.

. Collected fees from sponsors and golf players and maintained

database to ensure proper credit for each player/sponsor.

. Provided signage and communication for guidance around golf course.

. Solicited volunteers for tournament to ensure that all phases of the

event were covered by appropriate personnel.

Assistant Event Coordinator

Celebrating Memories Together, Norfolk, Virginia

(March 2008 - August 2008)

. Assisted with the planning and preparation of weddings and other

special occasions.

. Coordinated plans with vendors to ensure all details were covered.

. Maintained all paperwork including the actual contract ensuring that

the customer and the company are satisfied.

. Set-up and broke-down decorations, and special party displays.

. Ensured that the client's vision for their event was effectively

executed.

. Calculated figures, such as labor and materials amounts to ensure we

kept to the budget.

. Coordinated and assisted bridal party with special requests to resolve

problems or issues that may arise during the event.

WORK EXPERIENCE

Customer Service Representative and Meeting Planner

Wallace Capital Funding, Birmingham, Alabama and Herndon,Virginia

(May 2010-Presently)

. Coordinate and attend meetings and conferences with potential

clients and other business owners.

. Distribute marketing materials to prospects at a booth for the 6th

Annual PowerNetworking Conference in Atlanta.

. Directly engage with prospects, experts, and successful networkers and

present a two minute business pitch at conferences and networking

meetings.

. Build critical business relationships by addressing the long and

short term needs of the clients.

. Perform general administrative duties to include: travel

arrangements, mailing, and filing.

. Search for prospective meeting sites and manage requirements for

catering, AV equipment and meeting room setup.

. Prepare the agenda and incentives plan to utilize the business day

productively.

. Gather pre-qualifying information from potential clients to better

make use of the Managing Director's time.

. Create protocol and document corporate processes for the future of

the business.

Sever, Expediter, Hostess, and Food Runner

Ruby Tuesday, Suffolk, Virginia

(June 2009-March 2010)

. Consistently provided the highest standards of service and integrity

which resulted in repeat clientele.

. Up-sold additional food and beverage products which ranked me in the

top 5 in sales.

. Provided service which increased the cash flow of the store.

. Possess a fantastic memory and excellent listening skills, resulting

in an accurate order placement.

. Forged strong relationships with customers, staff, and guests.

. Dealt with the exchange of money in a fast-paced restaurant.

. Expedited and ran food to go out to the right table and in a timely

manner which assisted in faster service.

Assistant Manager and Short Order Cook

Zero's Subs, Norfolk, Virginia

(May 2009-August 2009) (February 2006 - July 2007)

. Opened and closed store which entailed preparation and set-up of

food for my shift.

. Performed accounting for daily total cash receipts.

. Trained and managed employees on all aspects of working in a

sandwich shop which included sanitary protocol, food preparation,

and register programs.

. Ensured the restaurant passed all city food regulations resulting in

no citations.

. Took orders and cooked foods according to customer requirements.

. Ordered weekly supplies and maintained paperwork for store owner to

ensure no logistical shortages.

. Performed simple food preparation tasks such as cutting vegetables

and carving meats.

Key Holder (Management Position)

Lane Bryant, Norfolk, Virginia

(May 2005 - January 2009)

. Performed management duties in place of regular store manager;

supervised between three to five employees.

. Opened and Closed store (closeout of registers, counted and verified

revenue, performed all security measures, and locked the safe).

. Oversaw stock of clothing and accessories which resulted in a

decrease in loss prevention.

. Management of store resulted in transactions totaling over $3,000 a

day.

. Sold clothing/accessories and assisted customers with their

purchases resulting in an increase of sales productivity.

. Arranged window displays for store promotions which helped to

achieve profitable sales.

. Managed an environment that encouraged in-house personnel to achieve

sales and credit goals.

. Three-time winner of employee sales and credit contests.

. Trained new employees which resulted in their successful

performance.

. Responsible for customer service that was inclusive of

taking/resolving complaints.

Office Assistant

Havertys Furniture, Virginia Beach, Virginia

(September 2008- December 2008)

. Was responsible for Opening and Closing store (Included closeout of

registers, counting the day's profit and verifying the amount).

. Processed customer transactions which totaled over $10,000 a day.

. Handled communication complaints that resulted in resolution to

retain customers.

. Produced documents such as memorandums and informational forms using

Word and Bosonova.

. Created and designed illustrations for various sales programs and

presentations.

. Answered telephones, took written messages, and directed calls to

sales associates and management.

. Performed sales tactics to close customers on furniture protection

plans which resulted in commission.

. Entered data into Bosonova and Lotus Notes operating system.

. Scheduled dates and times for delivery of furniture which insured on

time delivers throughout the day.

Contact this candidate