Manager Customer Service

Bruce H. Ballou

** ******** ****** ****, *****, NH 03281 603-***-****

********@******.***

Systems Administrator and Network Manager

PROFESSIONAL SUMMARY

4+ years as Technology Director in an educational environment.

15+ years of experience as a Systems Administrator and Network Manager in

multi- platform environments.

Ability to provide technical solutions to business problems.

Strong blend of technical and business management skills.

Highly adaptable and open to new ideas; work well in changing environments.

Excellent communicator in interacting with both management and end users;

team-player.

Conscientious, motivated, and committed to assigned tasks.

Ability to explain technical issues to non-technical personnel.

TECHNICAL SKILLS

Operating Systems: Windows Server 2003, Windows 2000 Server/Personal/Home,

Windows XP, Window NT 3.51/4.0 (Server/Workstation), Windows 95, VMS,

ULTRIX/UNIX, CentOS (RHEL Linux),FreeBSD (UNIX), Linux, MS-DOS

Current Product Support (installation & configuration) including: Microsoft

Office (XP, 2003, 2007), Lotus Notes (client), MS Exchange Server 2003, MS

Outlook, MS OWA, MS Project, IIS, BackupExec, Novell user support, disk

imaging software, samba, squid, squidGuard, VMWare ESXi 3.5, sakai, mysql

Hardware supported: Intel based servers, Intel/AMD based PC's, Laptops,

SUN Ultra 5, SonicWALL SOHO3, Watchguard Firebox SOHO 6, Cisco switch

Catalyst 2900, 3600, Cisco CAT 6K, Linksys/Cisco wireless router (802.11g),

NetApp/StoreVault (NAS/SAN), Cisco ASA(VPN), Dell TrueMobile 2300 wireless

router, Iwatsu and Nortel - Merlin phone systems, Keri keyless door

system, remote camera system, Smart boards, LCD projectors

PROFESSIONAL EXPERIENCE

Independent Consulting 2010 to present

Network and Systems Administrator

. Managed LAN and interface with ISP

. Maintain servers

. Install/upgrade software

. Monitor network and systems

. Backup systems and data bases

Litchfield School District, SAU #27 2005 to 2009

Technology Director

Managed district network, Cisco wired and wireless.

Supported 300+ staff and 1600+ student population.

Developed and managed department budget.

Managed IT staff.

Worked with all schools and deparments to maintain computers and

infrastructure.

Maintained telephone system.

Managed MS Exchange server 2003.

Managed 4 FreeBSD servers running samba for domain controllers.

Maintained StoreVault (Netapp) NAS storage device.

Assisted in rollout of new financial software package used by the district

for all financial functions.

Worked closely with departments and students with rollout of different

software packages.

Trainning, online employee access, VPN access and other end user

applications.

Keane, Inc. 1998 to 2004

IT Coordinator

Managed Networked development systems for Time and Attendance program.

Supported +/- 200 consultants and administrative staff in daily computing

needs; supported two physical locations

Supervised one employee for remote site.

Maintained virus software, backups, periodic maintenance on local systems.

Liaison to vendors for equipment, supplies, and onsite maintenance.

Install and maintain software on servers and desktops, including MS office,

IBM Client Access, home grown applications.

Provided phone system support for a Nortel - Merlin system.

General office support; provided office configuration and setup for

employees.

Implemented local area network and mail system for the Town of

Peterborough, NH. (As a consultant for Keane, Inc.)

Built +/- 40 Desktop PC's & 3 Servers for projects.

Network Associates, Inc. 1996 to 1998

Systems & LAN Administrator

Managed 17 local PC's running Windows NT 4.0 Workstation, 2 local PC's

running Windows NT 4.0 Server, and 5 remote laptops running windows NT 4.0

Workstation.

Oversaw network equipment, site Hubs, Routers, Switches, and remote access

Annex dial-up connection.

Contact to local vendors for equipment and services.

Provided customer service for 3DV products.

Built, installed, and shipped 3DV demo pollers, for use by potential

customers; ensured that all software was current and functioning for

testing 3DV products at customer sites.

Installed the latest netkits of all 3DV products to ensure the proper

functioning of software that was downloaded by visitors to our web site.

Built new customer kits for distribution to customers and demo kits for

potential customers.

Built and installed PC's for incoming employees.

Built a program, (in Visual Basic,) to automate the kit building procedure

of the 3DV product.

PROMIS SYSTEMS CORPORATION 1995 to 1996

Systems Administrator

TEXTRON AUTOMOTIVE COMPANY 1993 to 1995

System & Network Manager

LOWELL SHOE COMPANY 1992 to 1993

VAX/VMS System Specialist

DIGITAL EQUIPMENT CORPORATION 1977 to 1992

Senior Information Specialist

Secure Systems Group (SSG) Nashua, NH

MILITARY SERVICE

U. S. Navy 1972 to 1976

EDUCATION & PROFESSIONAL DEVELOPMENT

B.S,. Computer Science, Management Information Systems, Franklin Pierce

University

B.S,. Business Management, Small Business / Software Applications, Franklin

Pierce University

Additional Training:

VMWare OJT (currently)

Mysql server OJT (currently)

Cisco Network Training (CCNA, as an instructor)

MS Windows Server 2003 Training

MS Windows 2000 Server / Professional

MS Windows NT 3.51 Server Management

MS Windows NT 3.51 Workstation Management

Contact this candidate