Customer Service Sales Representative
Resume:
Erika Ann Bernal
Arlington, TX 76002
*********@*******.**.***
OBJECTIVE
I am seeking a position which will utilize my talents and work ethics in administration to benefit the company
HIGHLIGHTS OF QUALIFICATIONS
1 Proven success in learning and comprehending new systems and methods quickly
2 Able to make sound decisions in adverse situations
3 Very well organized and able to complete assigned tasks ahead of schedule
4 Successful working effectively as a team member and independently
5 Excellent communication skills and strong attention to detail
6 Highly energetic and enthusiastic individual, motivated to help any team succeed
7 Ability to type 65 WPM on average
8 Proficient in using Microsoft Word, Powerpoint, Excel, and Outlook; Mac Microsoft word, Powerpoint, Pages
Keynote with both PC and Macintosh operating systems
9 Highly professional at communicating orally and in written form
10 Entry level AR
11 Proficient in Ten-Key
WORK EXPERIENCE
Teacher Assistant 2010
1 Assist the teaching staff of Timberview High School by preparing lessons for distribution to students in English
and History
2 Corrected assignments and provided reports to each teacher regarding student progress
3 Assisted in course preparation of lessons for individual tutoring sessions
4 Coordinated presentations and demonstrations as part of the teaching curriculum
PRC (DIRECTV) 2009-2010
1 Customer Service/Sales Representative
2 Building rapport with customer and tailoring packages to their needs
3 Top sales representative on my team closing each day surpassing my required quota
4 Helped manage and lead team to surpass minimum requirements daily as lead agent
5 Provide administrative/secretarial support for team manager such as; answering telephones, run reports for
various quotas and resolving a range of administrative problems and inquiries.
6 Coordinate with various staff operational support activities of the unit; and served as a liaison between teams
in the resolution of day to day administrative and operational problems.
Claire’s May-September 2008
1 Third Key/Sales Associate
2 Managed inventory and keep cashier organized
3 Interacted and provided customer service
4 Open and closed stores also responsible for keeping key and picking up and dropping off all money to bank
each day and night
Cici’s Pizza August 2004-August 2006
5 Cashier
6 Customer service placing orders accurately and effectively on time
7 Worked quickly and effectively to insure customer’s needs
8 Multitasked time and duty effectively and efficiently
EDUCATION
Timberview High School, Arlington, TX 2004 – 2006 High School Diploma
North Central Texas College, Gainesville, TX 2006-2008 Associates of Science Degree
Southeastern Oklahoma State University, Durant, Ok. Bachelor of Arts Degree, May 2011
ADDITIONAL INFORMATION
1 Volunteered at local church for various construction projects and completed them in a timely manner
2 Volunteered for campus projects to ensure environmental beauty and safety
3 Participated in NJCAA collegiate softball
4 Most Valuable Player 2008
5 Conference Player of the year 2008
6 Helped team to win a Conference Championship 2008
7 Hold several collegiate softball records at NCTC
8 Selected Star Telegram All-Star Team
9 Graduated “Who’s who among America’s High School Students”
PERSONAL DETAILS
I recently finished playing collegiate softball for Southeastern 2010. I also enjoy dancing and spending time with family
and friends. I will be graduating May 2011 with my B.A. in English with a minor in Recreation
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