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Customer Service Sales Representative

Arlington, Texas, 76002, United States
March 26, 2011

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Erika Ann Bernal

**** *********** **.

Arlington, TX 76002



I am seeking a position which will utilize my talents and work ethics in administration to benefit the company


1 Proven success in learning and comprehending new systems and methods quickly

2 Able to make sound decisions in adverse situations

3 Very well organized and able to complete assigned tasks ahead of schedule

4 Successful working effectively as a team member and independently

5 Excellent communication skills and strong attention to detail

6 Highly energetic and enthusiastic individual, motivated to help any team succeed

7 Ability to type 65 WPM on average

8 Proficient in using Microsoft Word, Powerpoint, Excel, and Outlook; Mac Microsoft word, Powerpoint, Pages

Keynote with both PC and Macintosh operating systems

9 Highly professional at communicating orally and in written form

10 Entry level AR

11 Proficient in Ten-Key


Teacher Assistant 2010

1 Assist the teaching staff of Timberview High School by preparing lessons for distribution to students in English

and History

2 Corrected assignments and provided reports to each teacher regarding student progress

3 Assisted in course preparation of lessons for individual tutoring sessions

4 Coordinated presentations and demonstrations as part of the teaching curriculum

PRC (DIRECTV) 2009-2010

1 Customer Service/Sales Representative

2 Building rapport with customer and tailoring packages to their needs

3 Top sales representative on my team closing each day surpassing my required quota

4 Helped manage and lead team to surpass minimum requirements daily as lead agent

5 Provide administrative/secretarial support for team manager such as; answering telephones, run reports for

various quotas and resolving a range of administrative problems and inquiries.

6 Coordinate with various staff operational support activities of the unit; and served as a liaison between teams

in the resolution of day to day administrative and operational problems.

Claire’s May-September 2008

1 Third Key/Sales Associate

2 Managed inventory and keep cashier organized

3 Interacted and provided customer service

4 Open and closed stores also responsible for keeping key and picking up and dropping off all money to bank

each day and night

Cici’s Pizza August 2004-August 2006

5 Cashier

6 Customer service placing orders accurately and effectively on time

7 Worked quickly and effectively to insure customer’s needs

8 Multitasked time and duty effectively and efficiently


Timberview High School, Arlington, TX 2004 – 2006 High School Diploma

North Central Texas College, Gainesville, TX 2006-2008 Associates of Science Degree

Southeastern Oklahoma State University, Durant, Ok. Bachelor of Arts Degree, May 2011


1 Volunteered at local church for various construction projects and completed them in a timely manner

2 Volunteered for campus projects to ensure environmental beauty and safety

3 Participated in NJCAA collegiate softball

4 Most Valuable Player 2008

5 Conference Player of the year 2008

6 Helped team to win a Conference Championship 2008

7 Hold several collegiate softball records at NCTC

8 Selected Star Telegram All-Star Team

9 Graduated “Who’s who among America’s High School Students”


I recently finished playing collegiate softball for Southeastern 2010. I also enjoy dancing and spending time with family

and friends. I will be graduating May 2011 with my B.A. in English with a minor in Recreation

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