Manager Customer Service
Resume:
Akrm Gad
* ********* ***** . ************, **, **532
Cell: 508-***-**** . Home: 508-***-****
********@*******.***
EXPERIENCED MANAGER
Extremely organized individual with more than 5 years of management
experience. Proven ability to balance priorities, meet tight deadlines and
produce superior quality. Have managed daily operations of several
convenience stores and gas stations. I have scheduled, trained and
supervised several employees. Have balanced cash drawers and the stores
daily registers. Have monitored inventory levels and replenished stock by
ordering directly from vendors. Have also created and analyzed daily
reports to maximize profitability.
SKILLS:
. Great Customer Service
. Reliable & Responsible
. Receiving Reporting/Ordering
. Inventory control
. Strong verbal and personal communication skills
. Problem analysis, use of judgment and ability to solve problems
efficiently
WORK EXPERIENCE:
Bear Hill Mobil, Waltham, MA (July 2007 -
Present)
Manager
. Handle all office paper work.
. Deal with town requirements - health department/fire marshal.
. On call at all times in case of emergency.
. Place orders for store products within store.
. Schedule and Manage store attendants.
. Interact with customers - responsible for customer satisfaction.
. Resolve customer needs and complaints.
. Keep station clean and organized inside and out.
. Lottery Machine - ordering and track all purchases.
. Organize and stock products in store.
. Record and Manage daily sales.
. Answer and make phone calls for store to various vendors.
. Verify gas order against invoice.
. In charge of bank records - responsible for daily cash receipts,
reconciliation and deposits.
. Interact with vendors through placing orders and payment of invoices.
. Responsible for Operations Management.
Gulf Gas Station, Walpole, MA (July 2005 -
June 2007)
Manager
. Handled all office paper work.
. Dealt with town requirements - health department/fire marshal.
. On call at all times in case of emergency.
. Placed orders for store products within store.
. Scheduled and Manage store attendants.
. Interacted with customers - responsible for customer satisfaction.
. Resolved customer needs and complaints.
. Kept station clean and organized inside and outside.
. Lottery Machine - ordered and tracked all purchases.
. Organized and stock products in store.
. Record and Managed daily sales.
. Answered and made phone calls for store to various vendors.
. Verified gas orders against invoices.
. In charge of bank records - responsible for daily cash receipts,
reconciliation and deposits.
. Interacted with vendors through placing orders and payment of
invoices,
. Responsible for Operations Management.
Neighborhood Variety Mini Market, Woonsocket, RI (November 2007 -
July 2008)
Partner/Owner
. Placed orders for store products within store.
. Kept company records.
. Responsible for cash register- ringing up customer purchases.
. Maintained products on shelves at all times.
. Lottery Machine - ordering and track all purchases.
. Resolved customer needs and complaints.
. Responsible for organizing, arranging and stocking store
inventory/products.
. Responsible for opening and closing store at various times throughout
the week.
Center Mobil- Mobil on the Run, Framingham, MA (June 2004 -
June 2005)
Assistant Manager
. Placed orders for store products within store.
. Responsible for organizing, arranging and stocking store
inventory/products.
. Responsible for cash register- ringing up customer purchases.
. Interacted with customers - responsible for customer satisfaction.
. Responsible for inspections made in store.
109 Mobil- Mobil on the Run Milford, MA (October 2003
- June 2004)
Cashier/Gas Attendant
. Responsible for cash register- ringing up customer purchases.
. Responsible for money in the drawer.
. Interacted with customers - responsible for customer satisfaction.
. Filled gas for customers.
. Keep station clean and organized inside and out.
EDUCATION:
Four Year Business School in Egypt (1999-2003)
COMPUTER SKILLS:
Internet, Microsoft Office (Word, Excel), Windows 98, XP and Vista,
Akrm Gad
7 Crestwood Drive
Northborough, MA 01532
References:
. Neighborhood Variety Mini Market
Al Eieadah
Partner/Owner
. Center Mobil
Marwan Eiedah
Manager
. Center Mobil
Hany Yohanna
Cashier
. 109 Mobil Milford
Joseph Nakda
Cashier
. Norwood Mobil
Roamany Yousef
Cashier
. Multi-tasking
. Accuracy and Attention to details
. Organization and prioritization skills
. Bear Hill Mobil
Michael Habib
Cashier
. Bear Hill Mobil
Ehab Ibrahim
Assistant Manager
. Millbury Fuel
Mohamed Eieadah
Manager
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