Customer Service Quality Assurance

Location:

Posted:

November 04, 2010

BRIAN SILVERSTEIN

**** ******** ****** ? Staten Island, New York 10309

917-***-**** ? *********@*****.***

SUMMARY

A highly organized and detailed-oriented professional. An excellent

multi-tasker who has the ability to work independently as well as part

of a team.

EXPERIENCE

CHELSEA LIGHTING, New York, New York

Data Entry Analyst, June 2010- September 2010

. Managed data bases for ongoing projects

. Oversaw job budgets and prepared contracts

. Analyzed bill of materials for future and on-going

construction projects

COMSCORE MEDIA METRIX, New York, New York

Data Analyst, February 2008-November 2009

. Managed internal products and maintained data bases

. Acted as a liaison with the client service team

. Provided insight on data to clients

. Performed Quality Assurance checks

. Oversaw monthly production cycles for Ad Metrix product

ENTERPRISE, Staten Island, New York

Management Customer Service Trainee, October 2007-January 2008

. Worked as a customer service representative

. Responsible for underwriting procedures and sourcing

guidelines

. Opened and closed client contracts

. Sold rental care contracts and protection plans

. Held responsibility for $10,000 a month in new business

INTERN EXPERIENCE

Hofstra University, Hempstead, New York

Athletic Marketing Internship, Fall 2005-Spring 2007

. Performed as a key member of the marketing staff

. Obtained promotional contracts and created marketing plans

. Worked to retained season ticket holders

. Organized and managed youth clinics

. Acted as a liaison with Hofstra Athletics and their corporate