VIVIAN PAIKAI

*** ******* ******, ******, ** ****5 (c) 937-***-**** or 937-***-****,

abhnu1@r.postjobfree.com

BUSINESS DEVELOPEMENT / SALES MANAGEMENT / ACCOUNT MANAGEMENT

High-performance bilingual (spanish) Account Manager with over 5 years experience in project

management, sales, operations, strategy, and business development for telecom and IT

industries. Expert at resolving complex customer service issues and driving revenue. Outstanding

communicator. Solutions-oriented and results-driven.

CAREER PROGRESSION

AT&T National Business Markets, Ohio

2006-01/06/2011

-Design, propose and sell integrated voice, data, long distance, CPE and internet solutions and

value added application packages to moderate/high value businesses

-Partner with customer to understand their business, industry, and competition to determine

present and future needs in a consultative selling approach

-Accomplished 24 consecutive months of 97% sales attainment objective. Ranked in the top 20

account managers in the National Business Markets segment of AT&T in 2008 and 2009

-Built and sustained billing revenue base of $1.5 million year over year while averaging growth

margin of 3%

Reynolds & Reynolds Corporation, Ohio

2002-2006

-Served as a single point of contact of ownership for dealership computer software and/or

hardware issues.

-I interacted with both internal and external customers to ensure the highest level of customer

satisfaction.

-Additional responsibilities included installing and maintaining hardware and software,

encouraging customer relations, and promoting and selling additional Reynolds and Reynolds

services.

-Responsible for handling all Puerto Rican customers due to my Spanish speaking abilities.

John D. Pearson, Esq., Ohio

2000-2002

-Oversee the office, responsible for payroll and other accounting duties

-Prepared and composed formal legal documents, such as Wills, Trusts, other Court documents.

Walmart

1995-2000

-responsible for the achievement of department/division/unit productivity and quality goals

- delegate work duties to staff

EDUCATION / CERTIFICATIONS

ITT Technical Institute Dayton, Ohio

* Computer Science

University of Hawaii Pearl City, Hawaii

* Liberal Arts

Certifications: MicroSoft Project Management; Telecom Industry Certifications with Avaya,

Nortel, Cisco etc.

REFERENCES UPON REQUEST

Contact this candidate