Customer Service Manager

PO Box **** . Auburn, Maine *****

Phone 207-***-**** . E-mail **********@*****.***

Ashley M Hutter

Objective

To enter into a work environment that will challenge me, build

my knowledge and allow me to grow professionally while

benefiting the company in development.

Education

August 2004 to Husson College ? Bangor, ME

December 2004 Doctorates of Physical Therapy Program

Completed 17 credits of core classes

Freshman Class Representative of Physical Therapy program

Oxford Hills Comprehensive High ? South Paris, ME

General Studies and Technical Classes

August 2000 to Graduated with Honors

June 2004 Health and Science Career Exploration, 2002-2003

Building Construction Technology 1& 2, 2003-2004

Varsity Lacrosse 2000-2004

Women's Soccer 2000-2002

Work experience

September 2007 to Community Concepts Transportation ? Auburn, ME

Present Volunteer Program Coordinator

Coordinate 375 volunteer drivers in 3 counties

Conduct two day training of policy's/procedures/safety/best

practices

Maintain updated information for all volunteer in an access

database

Maintain up to date hard copy files on all current and past

drivers

Process all new volunteer applications and conduct interviews

to judge competency and fit for the position

Create incentive programs to acknowledge hard work and

efficiency

Serve on the Ergonomics Committee to ensure best workplace

body mechanics and injury prevention October 2007 to Current

Serve on the Wellness Committee to increase employee health

and well being for an extended amount of time September 2010

September 2009 to to Current

Present See Certifications/Skills below

CVS Pharmacy ? Auburn, ME

Pharmacy Technician

Validate authenticity of prescriptions and enter them into the

database

Maintain Inventory by ordering stock online and returning

outdated medication

Contact Insurance agencies to resolve discrepancies that would

delay treatment

Follow Federal guidelines on confidentiality and customer

privacy

April 2007 to Work directly with customers to guarantee satisfaction and

September 2007 proper treatment

Complete closing tasks to ensure the next day runs smoothly

and staff is able to stay punctual with prescription filling

(fill supplies, take out trash, fax daily reports, answer

phones and messages, complete all prescriptions needing to be

filled.)

Keiser Building Systems ? South Paris, ME

2005-2007 Finish Carpenter

Basic Blue Print Reading

Window insulation and trim

Interior door installation and trim

Baseboard

Bathroom accessories installation

Work History from 2005-2007

Robertson Construction- Carpenter's Assistant Buckfield, ME

Crazy 8's Bar and Grill-Function wait staff and Bartender

South Paris, ME

Carpenter/Subcontractor-Yard cleanup and basic remodeling

Marietta, GA

Nanny- Help care for two kids and help complete house chores

Marietta, GA

Dan Daniels Building Construction- Carpenter's assistant West

Paris, ME

Certifications/SKILLS

Extensive use of Microsoft Word, Excel, Power Point,

Publisher, and Outlook

Microsoft Excel Class Completion Part 1&2 September 2009

Work with Access database programmer to improve database

effectiveness to the customer service representatives' and to

the Maine health care billing systems

Responsible for carry a company credit card and coding all

expenses

Process and track auto loan repairs for volunteer drivers

(Complete application for loan, check eligibility, code

expenses to proper account, ensure the loan is paid back in

full

Conduct criminal history, Department of Motor Vehicles and

Department of Health and Human Services Background checks

Work with marketing manager to provide up to date flyers,

postcards, business cards and other data to the community to

help increase knowledge of programs

Attend local job fairs representing the company to provide

information and recruit volunteer drivers

Driving Dynamics Instructor for State of Maine February 2010

to present

American Red Cross Instructor Certified May 2007 to present

Child Passenger Safety Technician Certified February 2008 to

present

Passenger Service and Safety Instructor September 2008 to

September 2011

Knowledge and use of office machines (Fax, copy, scan, etc.)

Contact this candidate