Manager Customer Service

KIMBERLY McCLURE DANTUONO

** ******** **.

Succasunna, NJ 07876

Home: 862-***-**** ( Mobile: 972-***-**** ( E-mail:

********.********@*****.***

An administrative professional with over 20 years experience in executive

support & office operations within fast-paced environments, ability to lead

and motivate employees. Familiar with all aspects of daily business

operations including financial management, human resource administration,

facilities management, meeting/event/travel coordination, and numerous

other administrative functions.

KEY SKILLS

. Office management

. Team building & supervision

. Employee motivation, training & development

. Policies & procedures

. Report & document preparation

. Problem solving

. Meeting, event & travel planning

. Facilities/Operations management

. Coordination of internal office moves and construction/renovation

projects

. Budget preparation & monitoring

. Exceptional time management, organizational & communication skills

. Advanced writing skills

. Ability to exercise discretion and maintain confidentiality

. Proficient in MS Word, Excel, PowerPoint and Outlook

PROFESSIONAL EXPERIENCE

Crump Insurances Services of Texas, Inc. - Dallas, TX, 2003 - Present

ADMINISTRATIVE MANAGER

Responsible for directing all administrative functions including financial,

personnel, record keeping, accounting, office services, facilities

management, telecommunications, purchasing and maintenance agreements,

systems and procedures, space planning/construction projects, corporate

travel and coordinating company and industry events. Report directly and

work closely with President to develop business strategies and objectives,

establish annual budget, manage expenses, develop process-based business

solutions, and analyze and report on operational results. Work closely

with broker teams on recruiting & staffing needs, performance management

and employee development and training. Handle HR administrative functions

including new hire orientation, file maintenance and attendance tracking.

Developed business continuity plan and emergency evacuation procedures.

Transitioned branch of 65 people to a paperless environment.

Swiss Re America Corp. - Dallas, TX, 1996-2003

OFFICE MANAGER

Provided administrative support to Managing Director and Senior Vice

President. Established professional relationships as liaison between

Dallas executives and clients, prospects, brokers and colleagues.

Supervised support staff activities, recruiting, performance issues and

training. Oversaw general office operations including developing and

monitoring budgets, expense reports, corporate procedures, human resources

and benefit issues, equipment purchasing and maintenance, office leases,

vendor accounts, telecommunications, and construction/remodeling projects.

Extensive domestic and international travel and meeting coordination.

Planning and coordination of special events and conferences.

A.H. Belo Corporation - Dallas, TX, 1995-1996

SENIOR EXECUTIVE ASSISTANT

Provided administrative support to the Senior Vice President/Chief

Financial Officer over treasury, finance, human resources and investor

relations. Assisted in coordinating board meetings, extensive travel

planning, meeting and calendar coordination and delegating issues to

departmental vice presidents to ensure prompt handling of important matters

while CFO was traveling. Special projects as directed by the CFO.

Turnbridge Reinsurance Intermediaries - Dallas, TX, 1994-1995

OFFICE MANAGER

Provided administrative support to the President/COO and executive group;

maintained client relations with high level executives; handled

confidential matters and correspondence for the President and Executive

Vice President; supervised clerical staff; extensive coordination of

international and domestic travel arrangements and meetings; liaison

between President and corporate staff in branch offices; and prepared

monthly expense reports.

Edward Jones - Weatherford, TX, 1990-1992

BRANCH OFFICE ADMINISTRATOR

Responsible for office administration, customer service and marketing

duties which included maintaining company and legal requirements for

customer accounts; processing securities and trade transactions;

supervising clerical staff; resolving customer account issues; interfacing

with security vendors; coordination of community seminars; and initiating

direct mailings, special promotions and media advertising.

EDUCATION

Oral Roberts University, B.A., Cum Laude

Major: Organizational Communications; Minor: Telecommunications

Member of the National Dean's List

Contact this candidate