Human Resources Customer Service

Rachelle Hansen

Ladera Ranch, CA ( (c) 949-***-**** ( *********@*****.*** (

http://www.linkedin.com/in/rachellehansen

PROFESSIONAL SUMMARY

Results driven HR Generalist with an exemplary attitude and a passion for

customer service. Broad HR background includes experience in high

technology engineering and manufacturing industries as well as apparel and

residential property management. Strong business acumen encompasses a

functional background in finance and accounting. Proven ability to manage

multiple priorities and major projects from concept to delivery.

Comprehensive human resources experience includes expertise in:

. Employee Recruitment & Retention

. New Hire Processing & Assimilation

. Termination Processing

. Employee Relations & Activities

. Tuition Reimbursement

. Staffing & EEO Requirements

. Training Development & Delivery

. Organizational Communications

. Compensation, Payroll & Benefits

. HRIS & HR Metrics

. Employee Engagement & Recognition

. FAA Drug & Alcohol Compliance

PROFESSIONAL EXPERIENCE

ARROWHEAD PRODUCTS (contract position Ad-Tek Engineering), Los Alamitos, CA

2/2011 - current

A global leader in the design, manufacture and test of composite and

metallic ducting systems and components for aerospace applications with

annual sales of $85M.

Human Resources Generalist

Temporary assignment providing HR Generalist support to 600 employees with

primary duties in the areas of recruitment, wellness and special projects.

Full-cycle recruiting, including sourcing, screening and selection of non-

exempt office and factory (union) and exempt positions.

. Directed and managed entire external recruiting ramp-up for hard to

fill factory positions in a union environment resulting in seven hires

(64% fill of open requisitions) in one week.

SYSTEMS PRODUCTS AND SOLUTIONS (SPS), HQ AMC, Fort Belvoir, VA

1/2010 - 6/2010

A professional services company that offers management of materiel,

services, strategic data, and capital assets around the world.

Senior Financial Analyst (government contractor with secret clearance)

Financial and contract support to the Government Resource Manager,

responsible for 21 government programs affecting 210 employees. Primary

duties include financial management support and control for an operating

budget exceeding $80 million.

. Assisted in the planning, programming, execution, and formulation of

budget, funds control and contract management.

. Provided guidance and contract management support. Prepared military

interdepartmental purchase requests and monitored burn rates on task

orders. Provided financial data and reporting analysis to assist team

in administering and maintaining tight budgetary controls.

MEGGITT SENSING SYSTEMS SJC (formerly ENDEVCO), San Juan Capistrano, CA

1/2005 - 1/2010

An operating business unit of Meggitt PLC, a global engineering company

with annual sales of $1.8B. MSS SJC is a leading developer and supplier of

vibration, shock, inertial motion and dynamic pressure measurement sensors

serving the aerospace, defense, automotive, medical and test and

measurement markets.

Senior Human Resources Representative

HR Generalist support to over 300 employees in San Juan Capistrano and

Sunnyvale, CA. Primary duties included employee communication programs

(open enrollment, new program launch); recruitment, on-boarding and

recognition programs; HRIS and payroll administration; benefits

administration; and employee relations. Selected

accomplishments/achievements include:

. Designed, developed and implemented several training programs,

including a comprehensive New Employee Orientation (NEO) that resulted

in improved time to productivity and a 401(k) training presentation

and financial seminar that increased understanding and interest in

401(k) plans that resulted in a 9% increase in the participation rate.

(MEGGITT SENSING SYSTEMS, Con't)

. Designed and implemented an aggressive temporary resource ramp up

initiative to hire 30 skilled manufacturing employees for hard-to-fill

positions while meeting a strict compliance deadline. Contributed

significantly to making Meggitt an "Employer of Choice", by improving

its ability to attract and retain top quality staff and decreasing

voluntary employee turnover by 20%.

. Created and developed high-impact content for the new Endevco internet

website that included management, people and job pages. Enhanced

internal communication system and designed a more effective HR

intranet web page that provided increased access to critical benefits

information and available tools. Introduced, implemented and

maintained a HR help desk on the company intranet.

. Created and generated HR metrics to measure HR's performance and value-

added contribution. Developed a menu of HR data for manager's use and

decision-making analysis.

. Created and managed a HR customer satisfaction survey that resulted in

a 35% improvement in overall service levels within the HR department.

Produced and directed annual service award luncheons that provided

employee recognition for their tenure accomplishments.

. Proactively promoted health and wellness awareness programs and

coordinated successful onsite health fairs and health screenings,

which led to higher employee health awareness and an estimated 15%

decrease in insurance claims.

O'NEILL CLOTHING, Irvine, CA

10/2004 - 12/2004

An international apparel organization with business operations in the US,

Japan, and Europe and sales volume of $200M annually.

Payroll and Benefits Coordinator

Processed payroll, benefits and personnel administration for 200 employees.

. Confirmed employee eligibility, organized and administered meetings

for new medical and dental enrollments, coordinated 401(k) open

enrollment and reconciled benefit plan insurance bills.

. Processed and transmitted bi-monthly payroll with 3 different company

codes. Employee liaison on new hires, terminations and changes and

posted/reconciled payroll to the general ledger.

RENAISSANCE SENIOR LIVING, Irvine, CA

7/2003 - 10/2004

A residential property management organization.

Payroll Coordinator, Corporate Human Resources Team

Processed payroll, benefits and personnel administration for 400 offsite

employees.

. Processed new benefit enrollments, state disability claims, wage

garnishments, unemployment claims and employment verifications.

Prepared COBRA, FMLA and worker's compensation correspondence.

. Processed and transmitted semi-monthly payroll. Responsible for

maintenance of personnel files in accordance with state requirements.

Organized and entered new hires in ADP applications.

TEXTILE PRODUCTS, INC., Anaheim, CA

8/2000 - 7/2003

A specialty textile manufacturer, that provides special services to

government agencies, aerospace and aircraft industries, transportation, and

the medical profession.

Accounts Receivable Clerk/ Receptionist

Completed sales orders, invoicing, A/R and administration. Receptionist

serving 30 employees.

EDUCATION

Bachelor of Arts in Human Resources Management, 2007; California State

University, Fullerton

QUALIFICATIONS / PROFESSIONAL AFFILIATIONS & MEMBERSHIPS

. Excellent knowledge of Human Resources and general business practices,

to include LOA, FMLA, Title VII, ADA and Workers' Compensation.

Completed Supervisory Training.

. Software Applications include: Automatic Data Processing (ADP), PC

Payroll for Windows, ADP e-TIME, ADP Report Smith, HR/Perspective

Version 5.1, SBT Accounting Systems, Full Circle, MS Word, Excel,

PowerPoint, Adobe Acrobat, Visio and Org Plus.

. Society of Human Resources Management (SHRM), American Society of

Training/Development (ASTD) and National Human Resources Association

(NHRA).

. Currently hold Department of Defense Government Secret Clearance.

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