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Customer Service Project Manager

Location:
Bothell, WA, 98011
Posted:
April 08, 2011

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Resume:

A rthur Van Dyke

***** ** ***** ** *******, WA **011

425-***-**** abhnpi@r.postjobfree.com

___________________________________________________________________________

PERSONAL PROFILE

Passionate training and development professional over the previous 5 years with proven success in creation

and implementation of new employee and continuing education training programs for youth and adults.

Accomplished motivational speaker to teens and adults in a variety of settings. Experienced PR

representative in print, video and TV with a track record of crafting and delivering key talking points.

Successful due to the ability to create positive relationships with youth, employees, co-workers and business

contacts under any circumstances.

E STABLISHED C APABILI T I ES

Personnel Management Adept at overseeing 10-15 direct reports and providing continuing

education and development for 50-60 employees

Training Highly skilled at training all ages on various subject

matters in classroom, 1-on-1, large groups and video/online

Creative Development Managed/contributed to the creative development process of state

approved curriculum, proprietary training curriculum and videos

from concept through management of creative personnel (Graphic

designers, Copy Writers etc.)

Social Media/Web Site Contributed to the creation of a proprietary social media/training

Content Development website and did daily posts and upkeep with participants. Competent

at creating exciting copy for websites and E-learning tools.

Public Relations Skilled at key message point development, Media Pitching, Public

Speaking and Spokesperson duties on camera, print and video

Community Liaison Developed and delivered community presentations for

community groups, high schools and private organizations

Project Management Experienced in project planning and tracking with goals

and milestones, proficient in use of PM software

Personnel Development Skilled at creating company loyalty with new-hires and established

employees

W ORK E XPERIENCE

April, 2006 – November 2010 SWERVE Driver Training

SWERVE Driver Training is a start- up company established in Redmond, Wash. in 2001 with a mission to

“Change the Way People Drive” by training teen and adult drivers alike to understand the social impact of

t heir driving abilities and to be better, safer drivers.

425-***-**** abhnpi@r.postjobfree.com

Accomplishments Include:

• Excelled in positions of Driving Instructor, Lead Manager and Manager of Training Programs.

• Instructed driving behind-the-wheel and in class for new drivers and experienced professional drivers

(3000+ hours). Trained 80+ Instructors from start- to-state certification as licensed driving instructors.

Improved employee-training retention rate from 66% in 2008 to 100% in the final training group of 2010 by

shortening training commitment, improving training materials/hiring practices and increasing brand loyalty.

• Project Manager/co-creator of INSIGHT, a interactive online driver risk-management training.

Developed hiring criteria/interview questions and conducted 200+ interviews for part-time positions.

Growing market share from 0% in 2005 to 75% in primary markets and 30% in secondary markets (One

classroom in 2005, 35+ in 2010) Accomplishing this included hiring, training and continued education of

instructors to deliver consistent branded high-quality driving instruction while staying within budget.

Developed and delivered community presentations inspiring youth and adults on the subjects of safe driving,

alcohol and drug awareness, brain development and decision making skills.

Administered all facets of continuing education and state licensing renewals for instructors in 30+ locations.

Helped with the development of a series of videos for national Teen Driver Safety Week in coordination with

t he Washington Traffic Safety Commission (viewable at http://www.washingtonteendriversafetyweek.com/).

Worked with team members to develop structure and content for i phone application, company training/social

media intranet and online driver training curriculum.

Contributing team member that produced drivers with 4.75% fewer collisions and 12.3% less moving

violations than public driving schools from 2005-2009 according to the WA DOL.

Contributed to Social Media content creation and site upkeep.

M ay, 2003 – February, 2006 Andy Mirkovich Productions

Screenwriter / Storyboard Artist: Contract position

Accomplishments Include:

• Illustrated Storyboards/illustrations for Money Tree Inc. TV commercial.

Completed feature film storyboards for Cole Movie LLC.

• Consistently produced high quality artistic work under strict deadlines.

Collaborated with Director to create engaging screenplay for start- up film production company.

Worked with team members to secure 250,000+ of venture capitol for feature film production.

October, 2003 – January, 2006 Dinner Delivery Plus

Driver/Trainer

Accomplishments include:

• Communicated between dispatcher/restaurants and customers to deliver orders under tight time-lines.

Mentored and trained new employees with all stages of delivery procedures.

Maintained a flawless driving safety record.

425-***-**** abhnpi@r.postjobfree.com

OTHER EXPERIENCE

2000-2002 T he Home Depot

Cashier/Customer Service

1998-2000 Albertsons

Cashier/Customer Service

EDUCATION AND TRAIN I NG

• Licensed Driving Instructor and Instructor Trainer, State of Washington DOL, 2006- Present, Redmond

WA

• Northwest University – K irkland, WA 2003

o Bachelor of Arts in Communication (Emphasis in Organizational Management)

Graduated Cum Lade

Founding member of a traveling drama team that motivated youth to live with integrity

Associated Men's student Body Vice President

• Los Angeles Film Studies Center- Burbank, CA 2002

o Concentration in Screenwriting

Internship and later hired at Lakeshore Entertainment Production Company

SOFTWARE

• Proficient in the use of Microsoft Office Suite, Mind-Mapping Software, Project Management Software

Comfortable on both Mac and PC Platforms

M EMBERSH IPS /A SSOCIATIONS

• Lake Sammamish Foursquare Church Volunteer Youth Leader, 2009- Present

PDSA – Professional Driving School Association



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